Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Victoria Romero

Myrtle Beach,SC

Summary

Dynamic IT Specialist with proven expertise at South Carolina Army National Guard, excelling in IT troubleshooting and information security. Recognized for enhancing system efficiency and fostering team collaboration. Adept at problem-solving and communication, consistently delivering exceptional results in fast-paced environments while maintaining a strong focus on organizational goals. Hospitality professional skilled in managing front desk operations and enhancing guest experiences. Known for adaptability and commitment to providing seamless service. Recognized for strong collaboration skills and results-driven approach, ensuring smooth operations and guest satisfaction.

Overview

6
6
years of professional experience

Work History

IT Specialist

South Carolina Army National Guard
Camden, SC
08.2023 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.

Guest Services Receptionist

Caribbean Resorts and Villas
3000 N. Ocean Blvd, Myrtle Beach SC, 29577
07.2022 - Current
  • Managed guest check-in and check-out processes efficiently, ensuring positive first impressions.
  • Resolved guest inquiries and concerns promptly, maintaining high satisfaction levels throughout stays.
  • Coordinated room assignments and maintained accurate reservation records using property management systems.
  • Trained new staff on front desk operations and customer service protocols to ensure consistency in service delivery.
  • Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
  • Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Crew Trainer

McDonald's
Myrtle Beach, SC
07.2020 - 12.2022
  • Trained new crew members on operational procedures and customer service standards.
  • Streamlined communication between front-line staff and management for effective problem resolution.
  • Set positive example for team members by providing high-quality, efficient service.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained high standards for food quality, safety, and cleanliness (HACCP/food hygiene).
  • Managed opening/closing duties, inventory, and ensured proper stock levels.
  • Operated POS system and cash register, maintaining accurate balances with zero discrepancies.
  • Greeted guests, answered menu questions, and resolved complaints to ensure positive dining experiences.
  • Operated kitchen equipment (grills, fryers, beverage systems) efficiently and safely.
  • Followed all food safety and hygiene protocols, ensuring a safe environment for customers and staff.

Education

Bachelor of Arts - Cyber Threat Intelligence

Coastal Carolina University
Conway, South Carolina, SC
06-2028

Advanced Individual Training - IT Specialist (25B) -

United States Army - Cyber And Signal Corps
Fort Gordon, GA
02-2025

Basic Combat Training -

United States Army
Fort Jackson, SC
09-2024

High School Diploma -

Socastee High School
Myrtle Beach, SC
06-2024

Skills

  • Troubleshooting
  • Customer service
  • Team leadership
  • Decision-making
  • Complex Problem-solving
  • Documentation and reporting
  • Relationship building
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication

Software

Cisco Networking

Timeline

IT Specialist

South Carolina Army National Guard
08.2023 - Current

Guest Services Receptionist

Caribbean Resorts and Villas
07.2022 - Current

Crew Trainer

McDonald's
07.2020 - 12.2022

Bachelor of Arts - Cyber Threat Intelligence

Coastal Carolina University

Advanced Individual Training - IT Specialist (25B) -

United States Army - Cyber And Signal Corps

Basic Combat Training -

United States Army

High School Diploma -

Socastee High School

Similar Profiles

CREATE PROFILE