Victoria Rosales-Campbell
Madison Heights,Virginia
Summary
Dynamic catering professional with experience at Merredith's Restaurant & Catering, excelling in food safety and customer service. Proven ability to enhance event experiences through meticulous table preparation and effective teamwork. Recognized for maintaining high sanitation standards while delivering exceptional service, ensuring client satisfaction at diverse events, including weddings.
Developed skills in fast-paced catering environment, focusing on efficient service and guest satisfaction. Demonstrated ability to work under pressure and adapt to changing situations. Looking to transition into new field, leveraging strong organizational and customer service skills.
Overview
1
1
year of professional experience
Work History
Catering Staff Member
Merredith's Restaurant & Catering
08.2024 - 01.2025
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Supported successful events by setting up venue spaces according to client specifications.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Collaborated with team members to create memorable experiences for clients and guests.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Crew Member
McDonald's
09.2023 - 11.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Amherst County High Scholl
139 Lancer Lane , Amherst , VA , 2452105-2023
Skills
- Table setting
- Food safety
- Food presentation
- Sanitation practices
- Food preparation
- Portion control
- Allergy awareness
- Table preparation
- Hand-eye coordination
- Weddings background
Timeline
Catering Staff Member
Merredith's Restaurant & Catering
08.2024 - 01.2025
Crew Member
McDonald's
09.2023 - 11.2023
High School Diploma -
Amherst County High Scholl
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