Summary
Overview
Work History
Education
Skills
Timeline
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VICTORIA ROSS

Mulberry,FL

Summary

Excellent communicator and dependable team player with strong understanding of safety. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

9
9
years of professional experience

Work History

Delivery Driver

AMAZON
11.2022 - 03.2023
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
  • Managed multiple tasks simultaneously while delivering goods within specified time frames
  • Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
  • Adhered to delivery schedules and deadlines.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Master at Arms

UNITED STATES NAVY
12.2019 - 07.2022
  • Utilized tactical training to successfully de-escalate potentially hostile situations on multiple occasions
  • Performed thorough inspections of personnel, vehicles, cargo, and facilities in order to detect any potential threats or contraband items
  • Exhibited strong problem-solving abilities when resolving conflicts between service members
  • Operated various weapons systems and equipment, including firearms and surveillance technology, in order to protect vital assets
  • Exemplified multitasking and ability to perform under intense scrutiny.

Lifeguard

YMCA
06.2014 - 11.2019
  • Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
  • Developed strong working relationships with other employees and general public
  • Conducted pool opening and closing duties
  • Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
  • Attended regularly scheduled staff meetings and trainings
  • Demonstrated ability to effectively manage and prioritize multiple tasks in a fast-paced environment.

Bank Teller

WELLS FARGO
10.2017 - 10.2018
  • Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
  • Resolved customer complaints in a timely manner while maintaining the highest level of professionalism
  • Developed strong relationships with customers to ensure repeat business.

Assistant Manager

JERSEY MIKE'S
07.2016 - 10.2017
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Tracked store inventories and replenished products according to demand
  • Assisted with new employee training and conducted performance reviews to track overall progress.

Education

Naval Technical Training Center
San Antonio, TX

High School Diploma -

Oregon Virtual Academy

Skills

  • Time Management
  • Customer Service
  • Retail Logistics
  • Attention to Detail
  • Customer Relations
  • Conflict Resolution Techniques

Timeline

Delivery Driver

AMAZON
11.2022 - 03.2023

Master at Arms

UNITED STATES NAVY
12.2019 - 07.2022

Bank Teller

WELLS FARGO
10.2017 - 10.2018

Assistant Manager

JERSEY MIKE'S
07.2016 - 10.2017

Lifeguard

YMCA
06.2014 - 11.2019

Naval Technical Training Center

High School Diploma -

Oregon Virtual Academy

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VICTORIA ROSS