Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Ruiz

Camp Wood,TX

Summary

Compassionate Patient Services Specialist with a proven track record in enhancing patient care and optimizing registration processes at Community Health Development Inc. Demonstrated expertise in maintaining patient confidentiality while significantly improving service efficiency. Proficient in data management, insurance verifications, and appointment scheduling, ensuring seamless healthcare experiences. Known for exceptional communication skills, empathy, and conflict resolution abilities that contribute to positive patient interactions and streamlined office operations.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Uvalde Memorial Hospital
Uvalde, Texas
07.2018 - 05.2023
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Performed data entry tasks related to billing and collections procedures.
  • Checked patients in and out for appointments and collected co-payments.

Medical Biller

Uvalde Memorial Hospital
Uvalde, TX
05.2022 - 05.2023
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Submitted electronic claims to various insurance carriers.
  • Performed daily reconciliation of accounts receivable with payment postings on the computer system.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
  • Created monthly aging reports to identify delinquent accounts for review by management team.

Patient Services Specialist

Community Health Development Inc.
Uvalde, TX
08.2017 - 07.2018
  • Greeted and welcomed patients in a friendly manner.
  • Scheduled patient appointments and managed appointment calendars for physicians.
  • Assisted in the registration of new patients by obtaining demographic information from them.
  • Processed payments from patients for co-payments, deductibles, and other fees related to their healthcare services.
  • Verified patient's insurance eligibility through web portals or phone calls to insurance companies.
  • Ensured that all HIPAA regulations were met when handling confidential patient information.
  • Assisted in the discharge process by providing instructions to the patient on follow-up care activities.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.

Education

High School Diploma -

Nueces Canyon CISD
Barksdale
05-2012

Skills

  • Patient confidentiality
  • Registration management
  • Patient check-in
  • Patient identity verification
  • Complaint processing
  • Patient interviewing skills
  • Multitasking Abilities
  • Improve patient care
  • Medical insurance
  • Professionalism
  • Insurance verifying
  • Reliability
  • Time management abilities
  • Patient Rights
  • Scheduling appointments
  • Problem-solving abilities
  • Team building

Timeline

Medical Biller

Uvalde Memorial Hospital
05.2022 - 05.2023

Medical Receptionist

Uvalde Memorial Hospital
07.2018 - 05.2023

Patient Services Specialist

Community Health Development Inc.
08.2017 - 07.2018

High School Diploma -

Nueces Canyon CISD

Similar Profiles

CREATE PROFILE
Victoria Ruiz