Dedicated individual with a strong foundation in client engagement and service efficiency. Expertise in managing customer interactions and fostering teamwork, committed to enhancing the guest experience and driving operational success.
Overview
2
2
years of professional experience
Work History
Barista
Avalon Coffee Co
Avalon, New Jersey
05.2022 - 08.2024
Assisted customers with menu selections and answered questions.
Collaborated with team members to ensure efficient service during busy hours.
Created a welcoming atmosphere through friendly customer interactions.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Hostess
P.F. Chang's Bistro
Glen Mills, Pennsylvania
05.2023 - 08.2023
Handled guest inquiries and provided accurate information about menu items.
Monitored wait times and communicated updates to guests effectively.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Built positive relationships with other front-of-house and kitchen staff.
Education
Graduate Certificate - Paralegal Studies
Villanova University
Villanova, PA
04-2026
Bachelor of Arts - Criminology
Pennsylvania State University
University Park, PA
05-2025
Skills
Legal research
Client communication
Case management
Attention to detail
Critical thinking
Report writing
Document preparation
Time management
Affiliations
Phi Sigma Sigma chapter member
Volunteer Experience
Penn State IFC/Panhellenic Dance Marathon (THON): Operations committee member