Victoria Salvati
Peekskill
Summary
Dedicated and adaptable professional with over 15 years of experience in leadership, employee supervision, healthcare operations, and customer service. Skilled in employee training, performance management, conflict resolution, compliance, and process improvement. Proven ability to lead teams, manage administrative operations, and build positive working relationships in face paced environments. Currently pursuing a Bachelor of Science in Human Resource Management and eager to apply my skills in an HR Rotation Associate role.
Overview
28
28
years of professional experience
Work History
PSR Site Lead II
Quest Diagnostics
Peekskill, NY
08.2022 - Current
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on best practices and standard operating procedures.
- Monitored site performance metrics, identifying areas for improvement and implementing corrective actions.
- Managed inventory control processes, optimizing stock levels and reducing waste effectively.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Maintained records and logs
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collected blood samples using venipuncture and capillary methods to ensure accurate testing.
- Maintained sterile environment and adhered to safety protocols during procedures.
- Educated patients on procedures, alleviating anxiety and ensuring cooperation during sample collection.
Lead Medical Assistant/Phlebotomist
WIHD
Valhalla, NY
04.2013 - 08.2022
- Administered patient care and assisted in examinations, ensuring comfort and safety.
- Managed medical records using electronic health record (EHR) systems to maintain accuracy.
- Educated patients on treatment plans and medication protocols, enhancing compliance.
- Streamlined inventory management of medical supplies, reducing costs through efficient procurement processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collaborated with healthcare providers to gather necessary information for timely prior authorization processing.
- Supervised and mentored a team of medical assistants, fostering professional development and collaborative practices.
Department Supervisor
Home Depot
Mohegan Lake, NY
04.1998 - 01.2013
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Implemented process improvements, enhancing workflow efficiency across departments.
- Analyzed sales data to identify trends, driving strategic inventory decisions.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of up to 40 employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Handled cash register, returns, and refunds.
- Trained new employees on overall company and department-specific policies and procedures.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Washington, DC12-2026
Medical Assistant - Medical Assistant
Sanford Brown
White Plains, NY04-2012
Skills
- Operations management
- Mentoring and coaching
- Quality assurance
- Safety awareness
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Effective communication
- Microsoft Office
Timeline
PSR Site Lead II
Quest Diagnostics
08.2022 - Current
Lead Medical Assistant/Phlebotomist
WIHD
04.2013 - 08.2022
Department Supervisor
Home Depot
04.1998 - 01.2013
Bachelor of Science - Business Administration And Management
Strayer University
Medical Assistant - Medical Assistant
Sanford Brown