Victoria Santana
Boston,MA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Atrius Health
Medford, MA
09.2022 - 12.2024
- organized patient charts before each day's clinic sessions began.
- Direct the patient to the exam rooms, perform vital signs, and review any medication lists and allergies.
- Order ultrasounds and blood work for patient.
- Assist with minor procedures related to gynecology. Ex. IUD insertions and removals, colposcopy, EMBs, Endosee, and vulva biopsies.
- Assist prenatal patient who needs NST testing.
- Clean, pack and sterilized instruments. Restock and organize each exam room.
- Schedule any follow-up appointments.
Call Center Representative
Physician Primary Care
Fort Myer, FL
10.2021 - 09.2022
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from patients and assistance with product inquiries, billing questions, send messages to providers or nurses, send prescriptions requests other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Front Desk Coordinator
Advanced Radiology and Associates
Fort Myer, FL
08.2020 - 10.2021
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for patients.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Administrative Assistant
Huntington Behavior Health
Fort Myer, FL
04.2018 - 07.2020
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements for senior managers according to their requirements.
- Advised physicians on correct usage of CPT and HCPCS codes when submitting claims for services rendered.
- Monitored changes in coding systems such as ICD-10 CM and PCS, CPT, HCPCS Level II and III.
Medical Assistant
East Boston Neighborhood Health Center
Eatonton, MA
03.2013 - 05.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed EKG tests on patients.
- Collected and labeled specimens according to established protocols.
- Verified patient information accuracy on specimen labels.
- Perform A1C and Hemo Glucose test, phlebotomist
Education
Certificate - Medical Assistant
Everest Institute
Brighton, MA05-2012
High School Diploma -
Idas Baker High School
Cape Coral, FL05-2007
Skills
- Fluent English and Spanish
- Patient-focused care
- Check-in patient
- Medical office administration
- Phlebotomy
- EMR- Epic
- Vital sign monitors
- Sterilization techniques
- GYN procedures
- NST
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant
Atrius Health
09.2022 - 12.2024
Call Center Representative
Physician Primary Care
10.2021 - 09.2022
Front Desk Coordinator
Advanced Radiology and Associates
08.2020 - 10.2021
Administrative Assistant
Huntington Behavior Health
04.2018 - 07.2020
Medical Assistant
East Boston Neighborhood Health Center
03.2013 - 05.2016
Certificate - Medical Assistant
Everest Institute
High School Diploma -
Idas Baker High School
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