Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Santoro

West Palm Beach,FL

Summary

Friendly and detail-oriented professional with strong customer service and hospitality experience. Skilled in anticipating guest needs, maintaining a polished and organized environment, and creating welcoming, high-end experiences. Physically active and adaptable, with the ability to thrive in fast-paced, outdoor settings.

Overview

3
3
years of professional experience

Work History

Educator

Lululemon
East Hampton, NY
11.2024 - 08.2025
  • Delivered elevated guest experiences in a luxury retail environment, providing personalized assistance and anticipating client needs.
  • Collaborated with team members to support store operations and community events
  • Maintained a clean, organized, and visually polished environment to reflect luxury brand standards.

Commercial Lines Assistant

Edwards and Company
Sayville, NY
05.2024 - 10.2024
  • Prepared and issued certificates of insurance while collaborating with account executives to support client needs in a fast-paced office environment.

Recreation Aide

Town of Riverhead
Riverhead, NY
07.2022 - 08.2023
  • Assisted guests with recreational permits and docking facility access, ensuring smooth operations and exceptional service in a community hospitality setting.
  • Anticipated guest needs, delivering exceptional customer service to exceed expectations

BDC Service Representative

Arrigo Automotive Group
West Palm Beach, FL
10.2022 - 04.2023
  • Managed high-volume communications, ensuring accuracy and professionalism when handling confidential client interactions.
  • Coordinated guest appointments and transportation services, ensuring a seamless and professional client experience.
  • Prospected follow-up calls and gauged customer satisfaction

Education

Law Enforcement Technology -

Farmingdale State College
Farmingdale, NY
05.2026

Criminal Justice -

Lynn University
Boca Raton, FL
05.2024

Polish Language and Culture -

Polska Szkoła Im. M. M. Kolbego
Riverhead, NY
05.2020

Skills

  • Luxury guest service
  • Hospitality and recreation support
  • Bilingual (English/Polish)
  • Customer service and conflict resolution
  • Problem solving and critical thinking
  • Team collaboration

Timeline

Educator

Lululemon
11.2024 - 08.2025

Commercial Lines Assistant

Edwards and Company
05.2024 - 10.2024

BDC Service Representative

Arrigo Automotive Group
10.2022 - 04.2023

Recreation Aide

Town of Riverhead
07.2022 - 08.2023

Law Enforcement Technology -

Farmingdale State College

Criminal Justice -

Lynn University

Polish Language and Culture -

Polska Szkoła Im. M. M. Kolbego

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