Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Santos

West Islip,NY

Summary

  • To obtain a position as a Contract Administrator in a corporate establishment where I can optimize my knowledge and skills in accomplishing the goals of the company.
  • Proficient customer service experience with consumers
  • Problem solving skills in both business and academic environments
  • Professional skills with software programs: Microsoft Word, Excel, and PowerPoint
  • Strong sense of organizational skills and efficient training abilities

Overview

11
11
years of professional experience

Work History

Operations Associate/Processing Manager

NY State Solar
04.2021 - Current
  • Successfully manages team of 5 members, providing assistance, training and answering questions.
  • Reviews all time off and processes Payroll for all employees on my team.
  • Promotes safe working practices to maintain compliance with established policies and procedures.
  • Mentors the team, boosting efficiency, success and morale among employees.
  • Implements workflow processes and collaborates weekly with Management Team on improvement initiatives to attain goals.
  • Creates, maintains and oversees all contracts throughout the company.
  • Reviews entries for state program funding applications before submittal.
  • Assists with creating applications for utility companies such as PSEG and Con Edison to obtain Permission to Install and Permission to Operate approvals for solar systems.
  • Supports my team in all areas including reviewing new projects in the pipeline, processing signed contract agreements, getting approvals, etc.
  • Collaborates with the Sales Team to rectify any problems with the customer's projects, as necessary.

After-Sales Logistics Coordinator

Daniel Wellington
12.2018 - 04.2020
  • Handled customer inquiries regarding the return and refund process.
  • Processed all of the customer returns and wholesale returns for the United States and Canada.
  • Ensured all sellable products were repackaged and relabeled in perfect condition to be re-sold.
  • Additionally, transferred the merchandise to the Main Warehouse Hub through Navision.
  • Responsible for sorting all products that are sent to our Long Island Return Warehouse from Duty Free Shops, stores and wholesalers.

Group Reservations and Sales Representative

Hyatt Regency
06.2018 - 12.2018
  • Handled incoming calls using listening and communication skills to secure information necessary for a reservation and accurately enter all reservations into the PMS system.
  • Processed rooming lists for all groups and process all changes and cancellations.
  • Enterered group blocks into the PMS system and control inventory within each one.
  • Ensured reservations and groups are routed properly to the correct financial institution.

Front Desk Agent

Hampton Inn
05.2017 - 06.2018
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Sales Associate

Columbia Sportswear
06.2014 - 08.2020
  • Customer Service Representative, Front end Cashier, Replenished Merchandise on the sales floor, Trained New Employees and a became a member of the Associate Network Representative Program.

Sales Associate

G.H. Bass and Co.
01.2013 - 06.2014
  • Customer Service Representative, Front End Cashier and Replenished Merchandise on the sales floor.

Education

B.S in Hospitality and Tourism Management (Hotel Management and Tourism Tracks) -

St. Joseph’s College
New York, Long Island Campus
05.2018

Skills

  • Decision-Making
  • Organization
  • Excellent Written and Verbal Communication
  • Team Leadership
  • Goal-Driven
  • Reliable and Responsible
  • Honest and Dependable
  • Attention to Detail
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Creative Thinking

Timeline

Operations Associate/Processing Manager

NY State Solar
04.2021 - Current

After-Sales Logistics Coordinator

Daniel Wellington
12.2018 - 04.2020

Group Reservations and Sales Representative

Hyatt Regency
06.2018 - 12.2018

Front Desk Agent

Hampton Inn
05.2017 - 06.2018

Sales Associate

Columbia Sportswear
06.2014 - 08.2020

Sales Associate

G.H. Bass and Co.
01.2013 - 06.2014

B.S in Hospitality and Tourism Management (Hotel Management and Tourism Tracks) -

St. Joseph’s College

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Victoria Santos