Summary
Overview
Work History
Education
Skills
Timeline
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Andrew M. Steves

Queens,NY

Summary

Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions. Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Inside Sales Supervisor

NY State Solar
Long Island, NY
09.2022 - Current
  • Collaborated with other departments to ensure smooth implementation of projects related to sales initiatives.
  • Monitored customer feedback and implemented changes accordingly to improve customer experience.
  • Analyzed daily, weekly, monthly reports to track performance metrics such as revenue, conversion rate, call volume.
  • Provided training and mentoring for new hires on product knowledge, account management and customer service skills.

Inside Sales Representative

Brooklyn Solarworks
Brooklyn, NY
09.2021 - 09.2022
  • Solicited feedback from customers on product features and service levels.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Generated leads through cold calling potential clients.

Senior Sales Consultant

HomeAdvisor
New York, NY
03.2018 - 09.2021
  • Performed periodic reviews of existing accounts to ensure that customer needs are being met effectively.
  • Provided timely feedback on customer service issues or concerns raised by clients.
  • Researched industry trends, competition landscape, pricing strategies to inform decisions related to sales initiatives.
  • Provided technical advice and support to customers on products and services offered.
  • Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.

Freelancer

RPRA Marketing Group
New York, NY
04.2014 - 02.2018
  • Created content for various websites, blogs, and social media accounts.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Implemented strategies to take advantage of new opportunities.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Electrical Helper

Amdax Communications
Greater New York City Area, NY
02.2011 - 02.2014
  • Assisted Electricians in installing and connecting wires, outlets, and fixtures.
  • Tested electrical systems to ensure proper functioning.
  • Checked continuity of circuit using test instruments.
  • Used ladders when necessary to reach high places for installations and repairs.
  • Responded quickly and efficiently to emergency situations requiring immediate attention.
  • Replaced defective switches, relays and other electronic components.
  • Performed maintenance on wiring systems and equipment.
  • Cleaned work areas after completing job duties to maintain cleanliness levels.
  • Installed conduit pipes for new wiring systems.
  • Worked in team-based environment to accomplish projects.
  • Resolved issues with existing systems and replaced malfunctioning parts.
  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Worked with CAT 5 wiring, completing installations of phones, printers, fax machines, and ethernet.

Education

High School Diploma -

St. Mary's High School
Manhassett
06-2009

Skills

  • Electrical Maintenance
  • Circuit Testing
  • Electrical Troubleshooting
  • Quality Control
  • Power Tool Operation
  • Electrical repair
  • Electrical Installation
  • Fiber Optic Installation
  • Site preparation
  • Customer Engagement
  • Closing Techniques
  • Prospecting
  • Cold-calling
  • Up-selling
  • Sales process
  • Sales Presentations
  • Networking
  • Sales analytics
  • Business Development

Timeline

Inside Sales Supervisor

NY State Solar
09.2022 - Current

Inside Sales Representative

Brooklyn Solarworks
09.2021 - 09.2022

Senior Sales Consultant

HomeAdvisor
03.2018 - 09.2021

Freelancer

RPRA Marketing Group
04.2014 - 02.2018

Electrical Helper

Amdax Communications
02.2011 - 02.2014

High School Diploma -

St. Mary's High School

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Andrew M. Steves