Victoria Saylor
Wakeman,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to make an immediate contribution to your organization.
Overview
10
10
years of professional experience
Work History
Teller
Northwest Bank
09.2023 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Established rapport with new clients to increase satisfaction and loyalty.
Lead Assistant Store Leader
Speedway Gas & Shop
06.2018 - 05.2024
- Daily sales reports.
- Handled customer transactions and balanced cash drawers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Increased sales by optimizing in-store promotional strategies.
- Auditing safe
- Reported customer and employee accidents, injuries and concerns for supervisor review.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Tracked store inventories and replenished products according to demand.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Kept store properly maintained to specific corporate standards.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Claims Associate
Walmart
06.2015 - 11.2019
- Processed and properly disposed of damaged products.
- Filed written claims for items that were not received at the store.
- Marked down and stocked clearance items onto the sales floor.
- Helped out in other areas of the store as needed including registers and customer service desk.
Education
Accounting Diploma - Accounting
Bryant & Stratton College
12-2023
Skills
- Team Development
- Employee Management
- Strong work ethic
- Exceptional customer service
- Staff Management
- Policy Execution
- Recruiting and Hiring
- Transaction processing accuracy
- Friendly and Positive
- Cash Management
- Supply Ordering
- Inventory Management
- Work Planning and Prioritization
- Problem-Solving
- Shift Scheduling
- Bank and Safe Deposits
- Employee Training
- Multitasking and Organization
- Verbal and Written Communication
Affiliations
- Dean's List Winter 2022-2023
Timeline
Teller
Northwest Bank
09.2023 - Current
Lead Assistant Store Leader
Speedway Gas & Shop
06.2018 - 05.2024
Claims Associate
Walmart
06.2015 - 11.2019
Accounting Diploma - Accounting
Bryant & Stratton College
Education and Training
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