Summary
Overview
Work History
Skills
Contact
Timeline
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Rodrekius Taylor

Talladega

Summary

Developed and strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.

Overview

13
13
years of professional experience

Work History

Teller

Synovus Bank
10.2024 - Current
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Teller

First Bank Of Alabama
10.2023 - 07.2024
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Assistant Branch Manager

Fort McClellan Credit Union
01.2023 - 07.2023
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Financial Relationship Consultant

Regions Bank
07.2021 - 08.2022
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
  • Expanded customer base through community outreach and strategic business partnerships.

Retail Sales Associate

Spectrum
02.2020 - 11.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Answered questions about store policies and concerns to support positive customer experiences.

Car Sales Manager

COLONIAL AUTO/ Denney Automotive
03.2012 - 09.2018
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
  • Managed locations for Talladega Al, Pell City Al, and Jacksonville Al on a daily basis.
  • Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
  • Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Organized promotional events and interacted with community to increase sales volume.

Skills

  • Cash Handling
  • Regulatory Compliance
  • Fraud Detection
  • Financial Advising
  • Relationship building and management
  • Financial record keeping
  • Compliance, banking laws, and regulations
  • Cash handling expertise
  • Excellent time management skills
  • Financial software
  • Audit preparation
  • Customer Retention
  • Loan application evaluation
  • Account Management
  • Risk Assessment
  • Operations Management
  • Loans
  • Team Development

Contact

Talladega, AL 35160

Timeline

Teller

Synovus Bank
10.2024 - Current

Teller

First Bank Of Alabama
10.2023 - 07.2024

Assistant Branch Manager

Fort McClellan Credit Union
01.2023 - 07.2023

Financial Relationship Consultant

Regions Bank
07.2021 - 08.2022

Retail Sales Associate

Spectrum
02.2020 - 11.2020

Car Sales Manager

COLONIAL AUTO/ Denney Automotive
03.2012 - 09.2018

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Rodrekius Taylor