Victoria Segovia
Tucson,AZ
Summary
Outgoing and self-driven server with five years of experience with a passion for providing exceptional customer service. A quick learner always willing to grow and improve and who can adapt to a fast-paced environment. Excited to jump into any situation and offer a helping hand! Overall ambitious, reliable, and eager to join a strong team while enhancing the restaurant’s success through positive customer feedback.
Overview
3
3
years of professional experience
Work History
Server
Piazza Gavi
05.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server /Assistant Bartender
MI Coast And Coastal Society
07.2022 - 10.2022
- Greeted guests and answered any questions they had about the menu.
- Collaborated with team members to achieve daily goals within specified time frame.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Delivered exceptional customer service through friendly interactions with guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Filled and served various beverages for customers.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Arranged bottles and glasses behind bar to make attractive displays.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Poured wine, beer and cocktails for patrons.
Bartender
Village Inn Restaurant
01.2022 - 04.2022
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Upsold customers from shelf to premium brands to help boost sales.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Neatly sliced and pitted fruit for garnishing drinks.
Food and Beverage Server
Scooters Pizzeria and Cafe
05.2021 - 11.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Answered questions about menu items, making recommendations upon request.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated with kitchen staff regarding order details and special requests from guests. And addressed complaints to kitchen staff and served replacement items.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls.
- Stocked service areas with supplies such as napkins, utensils, condiments,
Education
High School Diploma -
Pearl Alternative Adult Education
06-2017
Skills
- Safe Food Handling
- Guest Engagement
- Beverage Preparation
- Cash Handling
- Liquor, wine, and food service
- Positive and professional
- Ordering Procedures
- Menu Memorization
- Strong Work Ethic
- Effective customer upselling
- Service prioritization
- Exceptional customer service
- High-volume dining
- Point of Sale (POS) system operations
Timeline
Server
Piazza Gavi
05.2023 - Current
Server /Assistant Bartender
MI Coast And Coastal Society
07.2022 - 10.2022
Bartender
Village Inn Restaurant
01.2022 - 04.2022
Food and Beverage Server
Scooters Pizzeria and Cafe
05.2021 - 11.2021
High School Diploma -
Pearl Alternative Adult Education
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