Victoria Segundo
Corpus Christi
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
Work History
Telephone Operator
Texas Eye Care Network
Corpus Christi
03.2024 - 01.2026
- Operated multi-line phone systems to manage incoming and outgoing calls.
- Maintained call logs and updated customer records in the database.
- Coordinated with departments to relay messages and facilitate communication.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Responded to customers' requests for assistance with various issues they were having.
- Routed calls to the correct department based on caller needs.
- Reported any issues that arose during telephone conversations to management for further investigation.
Customer Care Representative
Institute of Precision Pain Management
Corpus Christi
05.2022 - 03.2024
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Responded to patient inquiries, providing information on services and procedures.
- Maintained accurate patient records using electronic health record systems.
- Educated patients about treatment options and pain management strategies.
- Resolved patient complaints efficiently, maintaining a positive service environment.
- Monitored workflow to improve response times and customer satisfaction levels.
- Resolved customer complaints promptly and professionally.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delivered customer support to high call load each shift.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Receptionist
Thomas J Henry
Corpus Christi
09.2019 - 06.2020
- Managed multi-line phone system and routed calls efficiently.
- Greeted visitors and directed them to appropriate departments.
- Assisted clients with inquiries, providing exceptional customer service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Verified visitors' identification cards before allowing access to the building.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
MEDICAL ASSISTANT
Dr. Cathy Cole Perez
Corpus Christi
05.2017 - 05.2018
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Authorize drug refills and provide prescription information to pharmacies.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Prepare and administer medications as directed by a physician.
- Show patients to examination rooms and prepare them for the physician.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Change dressings on wounds.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Greet and log in patients arriving at office or clinic.
- Schedule appointments for patients.
ASSISTANT MANAGER
Family Dollar
Corpus Christi
08.2014 - 11.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Review inventory and sales records to prepare reports for management and budget departments.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Keep records of purchases, sales, and requisitions.
Education
Medical Assistant -
BRIGHTWOOD COLLEGE
04.2017
High School Diploma -
GARY JOB CORPS
12.2010
Skills
- Good communication
- Computer skills
- Customer service skills
- Leadership
- Active listening
- Speak Spanish
- Multi-line phone systems
- Electronic health records
- Appointment scheduling
- Team collaboration
Additional Skills - Licenses And Certifications
Medical Assistant
Coursework
- Medical
- Good communication
- Computer skills
- Customer service skills
- Leadership
- Active listening
- Time Management
- Speak Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Telephone Operator
Texas Eye Care Network
03.2024 - 01.2026
Customer Care Representative
Institute of Precision Pain Management
05.2022 - 03.2024
Receptionist
Thomas J Henry
09.2019 - 06.2020
MEDICAL ASSISTANT
Dr. Cathy Cole Perez
05.2017 - 05.2018
ASSISTANT MANAGER
Family Dollar
08.2014 - 11.2016
Medical Assistant -
BRIGHTWOOD COLLEGE
High School Diploma -
GARY JOB CORPS