Victoria Serrano
Newark,CA
Summary
A highly motivated and detail-oriented college student pursuing a BS in Human Resources at California State University East Bay. Bilingual in English and Spanish, with strong communication skills and experience in customer service and academic support. Seeking an internship or entry-level position in HR to gain practical experience and contribute to the success of an organization. Highly adaptable, able to learn quickly and follow directions, and eager to assist in all areas of HR.
Overview
5
5
years of professional experience
Work History
Instacart Shopper
Instacart
06.2021 - 08.2021
- Achieved deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service and timely delivery of groceries to customers.
- Utilized app-based technology to communicate with customers and navigate store layouts.
- Maintained high degree of professionalism and confidentiality while handling customer orders and personal information.
Teacher's Assistant
Newark Memorial High School
08.2019 - 05.2020
- Assisted a high school teacher in managing a class of 30 students, maintaining accurate attendance and grade records, and providing feedback on assignments.
- Graded assignments daily to aid the teacher and entered grades.
- Organized records and entered grades for students with accuracy.
Cashier
Del Taco
02.2017 - 05.2019
- Greeted customers in a welcoming manner
- Resolved customers related issues on spot
- Ensured 100% customer satisfaction while taking orders.
Education
Bachelor of Science - Business Administration, Human Resources Management
California State University
05.2024
High School Diploma - undefined
Newark Memorial High School
2020
Skills
- Collaborated well with ateam of 5 peers for group project
- Accomplished all work by the due date
- Thrives in a fast-paced environment and is a quick learner
- Experience with Microsoft Excel, Word, and other Microsoft Office Programs
- Ability to manage multiple tasks and prioritize workload effectively
- Experience with statistical analysis using R
- Proficiency with project management, including planning, tracking, and coordinating tasks and timelines
- Experience with customer service that requires strong communication and interpersonal skills
Related Coursework
- Human Resource Management, California State University East Bay (Fall 2022)
- Explored topics such as recruitment, training and development, and employee relations.
- Organizational Behavior, California State University East Bay (Fall 2022)
- Studied individual and group behavior in organizations, and learned strategies for effective management.
- HR Analytics, California State University East Bay (In progress)
- Learning to use statistical analysis tools such as R to analyze HR data
- Applying statistical analysis to real-world HR problems as part of a group project
Timeline
Instacart Shopper
Instacart
06.2021 - 08.2021
Teacher's Assistant
Newark Memorial High School
08.2019 - 05.2020
Cashier
Del Taco
02.2017 - 05.2019
Bachelor of Science - Business Administration, Human Resources Management
California State University
High School Diploma - undefined
Newark Memorial High School
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