Victoria Sharp
Indiana,PA
Summary
Dynamic professional with a strong background in customer service and training development, honed at S&T Bank. Proven ability to resolve client issues and enhance service delivery through effective communication and project management. Recognized for dependability and strong multitasking skills, ensuring a positive experience for all stakeholders.
Overview
11
11
years of professional experience
Work History
Waitress
Perkins Restaurant
01.2025 - Current
- As a Waitress at Perkins Restaurant & Bakery I am responsible for providing friendly and efficient service to guests, ensuring a memorable dining experience.
- Their primary duties include greeting guests, taking orders, delivering food, and maintaining cleanliness in the dining area.
- I have a very positive attitude and maintain professionalism while adhering to company policies and performance standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Employee Service Intern
S&T Bank
Indiana, Pennsylvania
05.2025 - 08.2025
- Processed customer service requests using banking software systems efficiently.
- Resolved client issues by providing timely and effective solutions.
- Educated clients on available banking products and services.
- Conducted routine audits to ensure compliance with bank policies.
- Facilitated interdepartmental communication to enhance service delivery.
- Supported branch operations through efficient document organization.
- Monitored incoming customer calls, responding within established time frames.
- Created detailed reports summarizing customer interactions for management review.
Training and Development Intern
S&T Bank
Indiana, Pennsylvania
05.2025 - 08.2025
- Developed comprehensive training materials for new interns at S&T Bank.
- Coordinated project schedules with team members and stakeholders to ensure timely completion.
- Led presentations on updates and enhancements to banking systems.
- Mentored junior staff in banking development processes, fostering skill development.
- Analyzed customer feedback to drive improvements in service offerings.
- Implemented software updates across banking platforms, enhancing overall functionality.
- Managed database integrity and security protocols to safeguard information.
- Facilitated cross-department collaboration, ensuring successful project execution.
Front Desk
Back to Nature Fitness Center
05.2021 - 01.2025
- At the Back of Nature Fitness Center, my job is to work behind the front desk, cleaning and helping people schedule appointments with classes, massage therapists, nutritionists, and personal trainers.
- I also give tours of the facility and thoroughly answer their questions.
Custodian
Sharp Paving INC
01.2015 - 10.2019
- I would keep Sharp Paving, INC. offices and restrooms sparkling clean.
- I would make sure that the employee's offices were in order as well as the waiting, and meeting rooms in order.
- I would help organize paperwork and keep all files in their proper place.
Sandwich Artist
Subway
05.2019 - 09.2019
- At Subway I would make subs for people.
- I would take their orders either by phone, online, or in person.
Child Watcher/Missionary
Child Evangelism Fellowship
05.2017 - 08.2017
- At the Child Evangelism Fellowship I would watch children and also tell them the gospel.
- We would play games with the kids and help children in many underprivileged areas get access to necessities that were not being met at home.
Volunteer
Child Evangelism Fellowship Inc
05.2017 - 08.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Bachelors - Business Administration
Liberty University College
Online12-2025
Associates - Business
Westmoreland County Community College
Indiana, PA11.2022
12th grade -
Liberty University Online Academy
Lynchburg, VA05.2021
Kindergarten- 11th Grade -
Seeds of Faith Christian Academy
Indiana, PA05.2020
Skills
- Public Speaking
- Marketing
- Selling
- Explaining
- Volleyball
- Dependability
- Interpersonal Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Attention to detail
- Communication skills
- Project management
- Data analysis
- Training development
- Time management
- Software proficiency
- Conflict resolution
Projects
Child Evangelism Fellowship, I would also do extra mission work in the projects of Pittsburgh. I would help underprivileged children by feeding them and giving them toys.
Accomplishments
- Received consistent positive remarks for quality of care.
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- I am certified in CPR by the American Red Cross.
- I have earned a badge from the PA Bankers Association Career and Leadership Skills Academy, earning multiple badges along the way.
- Positively influenced kids with behavior issues, improving family quality of life.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
PA Bankers Awards from Shippensburge Univerty
- PA Bankers Awards recipient, Shippensburg University, recognizing excellence in business administration and leadership.
- Shippensburg University PA Bankers Awards honoree for demonstrated acumen in financial services and organizational administration.
- Awarded the PA Bankers Award by Shippensburg University for outstanding achievement in business administration and professional leadership.
Timeline
Employee Service Intern
S&T Bank
05.2025 - 08.2025
Training and Development Intern
S&T Bank
05.2025 - 08.2025
Waitress
Perkins Restaurant
01.2025 - Current
Front Desk
Back to Nature Fitness Center
05.2021 - 01.2025
Sandwich Artist
Subway
05.2019 - 09.2019
Volunteer
Child Evangelism Fellowship Inc
05.2017 - 08.2017
Child Watcher/Missionary
Child Evangelism Fellowship
05.2017 - 08.2017
Custodian
Sharp Paving INC
01.2015 - 10.2019
Bachelors - Business Administration
Liberty University College
Associates - Business
Westmoreland County Community College
12th grade -
Liberty University Online Academy
Kindergarten- 11th Grade -
Seeds of Faith Christian Academy
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