Victoria Shifflett
Fairfax,VA
Summary
Enthusiastic individual with superior skills in working both team-based and independent capacities. Bringing strong work ethic and positive and excellent organizational skills to any setting. Excited to begin new challenges with new people. Motivated and eager to learn new skills and advance knowledge with hands on experience. I am an organized, hardworking, and reliable person with a strong ability to complete each task and goal within all deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Project Coordinator
Schneider Electric
08.2022 - Current
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Monitored project progress, identified risks and took corrective action as needed.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Training Facilitator
Med Aesthetics
11.2020 - Current
- Responsible for traveling to different locations and setting up training classes for medical staff including doctors, nurse practitioners, and dentists to obtain credit hours for aesthetics training provided by the instructors.
- Set up all training materials and meet and greet all students and models for each event.
- Responsible for all products and financial transactions for each event.
- Disassemble the training room and materials, check all inventory, ship products and inventory back to Austin. Complete excel documents for each class and fly home.
Tech Support Quality & Training/NOC Specialist
Schneider Electric
12.2006 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field. Received the Gus Mowrey award for Schneider global voted in 2019.
- Lead weekly team meetings for updates, motivations, and success driven staff members.
Call Center Manager
American Residential Services
05.2003 - 06.2006
- Improved workforce planning capabilities by analyzing historical call volume patterns to accurately predict future staffing needs.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Collaborated with training team to boost product support and certification training initiatives.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Established and oversaw performance targets for call center associates.
- Trained team members on performance metrics and consumer behavior identification.
- Started as an agent, promoted to assistant manager, and shortly therafter the call center manager.
Inflight, Ticketing, Gates, and CS Planning
United Airlines
08.1998 - 03.2003
- Consistently achieved high passenger satisfaction scores by delivering exceptional customer service.
- Mentored junior staff members, sharing industry knowledge and best practices for enhanced professional growth.
- Managed in-flight emergencies calmly and effectively, prioritizing passenger safety above all else.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Science - Social Sciences
NVCC
Annandale, VA08.2018
Human Resources
NVCC
Annandale, VA10.2004
Associate of Science - Business Administration
Germanna Community College
Locust Dale, VA06.1996
High School Diploma -
NVCC
Annandale, VA06.1989
Data Processing I&II
Data Processing I&II
Culpeper06.1989
Skills
- Project Scheduling
- Customer Management
- Customer Relationship Management
- Team Leadership
- Technical Support
- Time Management
- Organized
- Onboarding and Recruiting
Timeline
Project Coordinator
Schneider Electric
08.2022 - Current
Training Facilitator
Med Aesthetics
11.2020 - Current
Tech Support Quality & Training/NOC Specialist
Schneider Electric
12.2006 - Current
Call Center Manager
American Residential Services
05.2003 - 06.2006
Inflight, Ticketing, Gates, and CS Planning
United Airlines
08.1998 - 03.2003
Associate of Science - Social Sciences
NVCC
Human Resources
NVCC
Associate of Science - Business Administration
Germanna Community College
High School Diploma -
NVCC
Data Processing I&II
Data Processing I&II
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