Victoria Sierra
Mount Prospect,IL
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and thrive in diverse environments. Committed to contributing to company growth while enhancing personal capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surgical Care Coordinator/ Surgical Assistant
Nuvia Dental Implant Center
Arlington Heights, Illinois
11.2023 - Current
- Managed patient records using electronic health record systems efficiently.
- Maintained accurate client records in accordance with agency policies and procedures.
- Assisted patients with insurance verification and financial options for treatments.
- Scheduled consultations and surgeries, optimizing the clinic's workflow effectively.
- Coordinated with clients to resolve billing inquiries and discrepancies.
- Processed and verified billing statements for accuracy and completeness.
- Prepared patient records and ensured accurate documentation prior to surgeries.
Lead Oral Surgery Assistant
Jay Platt DDS
Schererville, Indiana
08.2022 - 11.2023
- Managed patient records and scheduling, maintaining accuracy and confidentiality.
- Trained new assistants on protocols, safety measures, and equipment usage thoroughly.
- Documented patient records during procedures and added notes taken to treatment chart.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Collaborated with healthcare providers to clarify coding discrepancies and issues.
- Reviewed patient records for accuracy and completeness before coding.
Assistant Clinical Supervisor/Lead Dental Assistant
Family Dental Care
Munster, Indiana
04.2020 - 08.2022
- Managed patient records using electronic health record systems for accuracy and compliance.
- Supported the clinical supervisor in implementing best practices for patient care.
- Assisted patients in understanding treatment plans and financial options.
- Educated patients on post-treatment care and oral hygiene practices.
- Oversaw scheduling of appointments to optimize clinic workflow and patient satisfaction.
- Trained new dental assistants on protocols and best practices within the clinic.
Kitchen Manager
Chipotle Mexican Grill
Highland, Indiana
06.2018 - 04.2020
- Managed kitchen operations and staff scheduling to ensure smooth workflow.
- Trained new team members on food preparation and safety procedures.
- Coordinated with front-of-house staff to streamline service and communication.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
Barista
Dunkin' Donuts
Mount Prospect, Illinois
02.2017 - 05.2018
- Operated cash register and processed customer transactions efficiently.
- Provided friendly customer service while taking and fulfilling orders.
- Maintained cleanliness and organization of the front counter area.
- Assisted in inventory management by restocking supplies regularly.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
GED -
State Certified High School Equivalency
Indiana04-2023
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Surgical assistance
- Billing management
- Patient care coordination
Certification
- Dental Radiography License, Indiana University Northwest | Gary, IN
- CPR /BLS Certified | American Heart Association
Languages
Spanish
Native/ Bilingual
Timeline
Surgical Care Coordinator/ Surgical Assistant
Nuvia Dental Implant Center
11.2023 - Current
Lead Oral Surgery Assistant
Jay Platt DDS
08.2022 - 11.2023
Assistant Clinical Supervisor/Lead Dental Assistant
Family Dental Care
04.2020 - 08.2022
Kitchen Manager
Chipotle Mexican Grill
06.2018 - 04.2020
Barista
Dunkin' Donuts
02.2017 - 05.2018
GED -
State Certified High School Equivalency
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