VICTORIA SIMMONS
Winter Garden,FL
Summary
Motivated, and goal-oriented professional with 9+ years of initiating and delivering sustained results and effective change in multiple industries including Sales, Customer Service, Marketing and Financial Services. Expert in decision making, problem solving, and driving results. Ready to exceed company goals and take on new challenges.
Overview
9
9
years of professional experience
Work History
Human Resources Operations Specialist
Robinhood Markets Inc
Remote
02.2022 - 04.2023
- Handled 100+ issue resolution tasks on a weekly basis and delivered technical assistance in use of ServiceNow system.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Discovered and resolved complex problems that affected management and business decisions.
- Organized and conducted orientation sessions, job skills training and employee development initiatives.
HR Contracting Manager
Robinhood Markets, Inc
Remote
05.2020 - 01.2022
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Handled confidential matters with discretion to maintain workplace and employee privacy
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Assistant Director of Sales and Marketing
Westgate Resorts
Ocoee, FL
01.2018 - 04.2020
- Develop plans and set targets to ensure both our sales and marketing team meets company objectives and goals.
- Created and lead an affiliate program which generated over $1M in timeshare sales year one.
- Manage, direct, and evaluate teams of marketing and sales personnel to ensure new marketing strategies are being initiated
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Customer Service Assistant Manager
Westgate Resorts
Ocoee, FL
09.2014 - 12.2018
- Managed 1000+ incoming calls each day with utmost professionalism and knowledgeable service.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Review and monitor all activity, efficiencies and reports to determine if changes in programs or operations are required.
Education
Bachelor of Science -
Santa Fe College
Gainesville, FLSkills
- Training development
- Team Building
- Operations
- Complex Problem-Solving
- Data Evaluation
- Negotiation
Timeline
Human Resources Operations Specialist
Robinhood Markets Inc
02.2022 - 04.2023
HR Contracting Manager
Robinhood Markets, Inc
05.2020 - 01.2022
Assistant Director of Sales and Marketing
Westgate Resorts
01.2018 - 04.2020
Customer Service Assistant Manager
Westgate Resorts
09.2014 - 12.2018
Bachelor of Science -
Santa Fe College
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