Victoria Singer
Corona,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager of Operations
Amazon Fresh
Ontario, CA
03.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Built strong operational teams to meet process and production demands.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Reviewed financial statements including profit and loss reports.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Club Manager
Sam's Club
Castle Rock, CO
10.2019 - 03.2024
- Scheduled and managed management team of 6 and over 150 associates
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Coordinated weekly staff meetings to discuss upcoming events, PNL, club operations
- Reviewed financial statements regularly to monitor performance against budget goals.
- Provided excellent member service by promptly responding to inquiries from members.
- Managed payroll process
- Facilitated communication between departments regarding scheduling changes or staffing needs.
- Watched over 3 clubs at once, all over $75 million in sales
- Brought my club to $150 million in sales
- PNL monthly
Fresh Assistant Manager
Sam’s Club
Houston, TX
01.2017 - 10.2019
- Performed daily opening and closing duties for the total club
- Food Safe certification
- Analyzed weekly, monthly, and annual budgets to ensure that meat, bakery, FC, deli and the cafe were meeting financial goals.
Member Service Manager
Sam's Club
Littleton, CO
11.2015 - 01.2017
- Developed and implemented policies and procedures to improve customer satisfaction levels.
- Provided training and guidance to associates on customer service protocols and best practices.
- Hitting daily, weekly and monthly PLUS, credit and scan n Go numbers
Hardlines Manager
Sam's Club
Littleton, CO
02.2015 - 11.2015
- Maintained high standards of visual presentation throughout the sales floor by ensuring shelves were clean, well stocked and planograms were followed
- Reviewed member feedback surveys to identify areas for improvement within the department.
- Inventory and shrink
- Organized promotional events for products in order to drive more traffic into the store.
Fresh Assistant Manager
Sam's Club
Colorado Springs, CO
06.2008 - 02.2015
- Increased total fresh sales by 10%
- Developed and implemented strategies to increase member satisfaction and fresh sales performance.
- Analyzed weekly, monthly, and annual budgets to ensure that meat, bakery, deli, FC and the cafe was meeting financial goals.
Education
Bachelor of Business Administration And Management -
University of Colorado At Colorado Springs
Colorado Springs, CO 08.2006 - 05.2010
High School Diploma -
Falcon High School
Peyton, CO05.2006
Skills
- Teaching and Training
- Performance Management
- Shrink & Inventory
- Logistics Coordination
- P&L Management
- Work flow planning
Timeline
Store Manager of Operations
Amazon Fresh
03.2024 - Current
Club Manager
Sam's Club
10.2019 - 03.2024
Fresh Assistant Manager
Sam’s Club
01.2017 - 10.2019
Member Service Manager
Sam's Club
11.2015 - 01.2017
Hardlines Manager
Sam's Club
02.2015 - 11.2015
Fresh Assistant Manager
Sam's Club
06.2008 - 02.2015
Bachelor of Business Administration And Management -
University of Colorado At Colorado Springs
08.2006 - 05.2010
High School Diploma -
Falcon High School