Victoria Singleton
Suisun City ,CA
Summary
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
BART
02.2022 - Current
- Provide resources for transit riders, including helping find shelter, food, or substance abuse treatment options
- Sometimes encountering up to 56 individuals a day
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Evaluated risk to client or others by gathering information and conducting assessments
- Member of on-call emergency response team for crisis intervention within system
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- 40 hours/week M-F days and mid-shift
Sheriff's Specialist
Contra Costa County Office Of The Sheriff
01.2014 - 02.2022
- Worked with central management to identify, plan, align, and address training needs
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Scheduled and coordinated training sessions, including booking facilities and making materials
- Responsible for upwards of 30 trainings per fiscal year
- Produced training manuals, presentations and resources for enhanced learning
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Provided coaching and mentoring to employees
- Developed lesson plans, instructional materials and practice tests for several POST training courses
- Conducted training courses and prepared materials for long-term use
- 40 hour/week days M-F.
College Instructor
St. Mary's College
08.2019 - 12.2019
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation
- Taught Into to Forensic Psychology to over 20 upper classmen
- 2 classes/week 1.5 hours class+ 12 hours prep, grading, office hours.
Parenting Partner
CenterPoint
12.2012 - 12.2013
- Worked with women in recovery with their children in a substance abuse treatment live-in facility
- Developed and implemented strategies to enhance parent/child relations
- Interact with families- holding parent and life skills education classes and interventions
- Daily contact with parent and child, observing playtime and mealtimes
- Provide additional counseling support to clients in treatment
- 40 hour/week S-Th mid-shift.
Outreach Assistant, Child & Youth
California National Guard
12.2009 - 09.2011
- Work with children and youth in the CA National Guard to ensure children have needed services
- Point of contact for educational services, liaison with schools and district administrators
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- 40 hour/week M-F, occasional overnight or weekend work.
Health Education Specialist- Smoking Cessation Cou
County Of San Luis Obispo
09.2008 - 03.2009
- Promoted available resources and connected individuals with services
- Developed and implemented health education strategies to reach target audiences
- Built partnerships with community organizations to expand reach and impact
- Participated in community outreach activities to promote health education initiatives
- 40 hour/week, M-F, occasional evening work.
Domestic Violence Advocate/Counselor
La Casa de las Madres
03.2006 - 08.2007
- Worked with victims/survivors of domestic violence at SFPD
- Accompanied victims to the hospital or court, while dealing with DV
- Worked in the community to promote DV awareness, including officers
- Participated in interdisciplinary team meetings to coordinate care for clients
- Utilized evidence-based practices to provide effective interventions for clients
- Provided crisis counseling and intervention services to clients in emergency situations
- Assisted clients in identifying community resources and connecting with appropriate services
- Developed and implemented individualized treatment plans for clients
- Collaborated with other professionals to plan and coordinate care for clients
- Conducted home visits to assess clients' home environment and provide support
- 40 hour/week M-F, occasional after-hours work.
Education
M.A: Forensic Psychology -
Argosy University- The American School of Professional Psychology
B.A.: Human Communication W/ Emphasis in Women's Studies -
CSU, Monterey
01.2004
Victimology/Victim Services Certificate -
Fresno State
Implicit Bias, Train-the-Trainer POST/CSULB -
CSULB
Skills
- Health education classes
- Prevention strategies
- Presentation skills
- Community outreach
- Interpersonal Communication
- Teamwork and Collaboration
- Cultural Awareness
- Clerical Support
- Substance abuse awareness
- Training delivery
- Sign language knowledge
- Resource Navigation
Certification
- Certified Sexual Assault Crisis Counselor
- CBEST- Substitute Teaching Certificate
Timeline
Crisis Intervention Specialist
BART
02.2022 - Current
College Instructor
St. Mary's College
08.2019 - 12.2019
Sheriff's Specialist
Contra Costa County Office Of The Sheriff
01.2014 - 02.2022
Parenting Partner
CenterPoint
12.2012 - 12.2013
Outreach Assistant, Child & Youth
California National Guard
12.2009 - 09.2011
Health Education Specialist- Smoking Cessation Cou
County Of San Luis Obispo
09.2008 - 03.2009
Domestic Violence Advocate/Counselor
La Casa de las Madres
03.2006 - 08.2007
M.A: Forensic Psychology -
Argosy University- The American School of Professional Psychology
B.A.: Human Communication W/ Emphasis in Women's Studies -
CSU, Monterey
Victimology/Victim Services Certificate -
Fresno State
Implicit Bias, Train-the-Trainer POST/CSULB -
CSULB
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