Victoria Sipe
Los Angeles,CA
Summary
Hardworking, passionate, and detail-oriented leader with strong organizational and planning skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and attention to detail. Collaborative leader with dedication to partnering with coworkers to promote engaged, collaborative, and empowering work culture.
Overview
26
26
years of professional experience
Work History
Director, Guest Port Experience
Holland America Group
05.2001 - 11.2023
- Responsible for worldwide turnaround operations and events for Princess Cruises, Holland America, and Seabourn (39 ships, 57 ports, 1365 turnarounds yearly)
- Project and event management including large scale ship inaugural events and special projects
- Vendor contract negotiation / hiring / budget planning
- Process improvement and innovation to continually improve processes and guest experience
- Foster collaboration and build trust with key stake holders and other authorities
- Travel to new ports to engage with stakeholders to set up operations, terminal and guest flow, check-in, transportation, and immigration clearance
- Manage design and construction projects related to new terminals in various ports worldwide
- Lead by example to foster open communication and encourage team members to new ideas and
- Collaborate cross functionality
Manager
Miyagi's / Saddle Ranch
01.1998 - 05.2000
- Hiring, training, and scheduling of over 200 staff
- Hire suppliers, pay invoices, banking
- Plan and manage special events and catering (wrap parties, company and holiday events)
- Accomplished multiple tasks within established timeframes
- Managed and motivated employees to be productive and engaged in work
- Food handler and responsible serving certified
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional, organized, and safe environment for employees and patrons
Education
Bachelor of Arts -
CSUN
Northridge, CASkills
- Project Management
- Vendor and Contract Negotiations
- Creativity and Innovation
- Event Management
- Cross-Functional Teams Leadership
- Vendor Management
- Team Mentorship
- Relationship Building
- Budget Planning
Timeline
Director, Guest Port Experience
Holland America Group
05.2001 - 11.2023
Manager
Miyagi's / Saddle Ranch
01.1998 - 05.2000
Bachelor of Arts -
CSUN
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