Victoria Smith
Customer Care
Chicago,IL
Summary
Hardworking Customer Service Representative with 5 years of experience looking to breakthrough into the healthcare field. Trained in project and time management with extensive knowledge of customer retention and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Customer Care Advocate
H&M
Chicago, IL
11.2019 - 11.2020
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Assisted 200 customers in average 8 hours by answering questions, responding to inquiries and handling telephone requests.
Retail Stock Supervisor
Champion Chicago
Chicago, IL
08.2018 - 11.2019
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Processed orders by due dates to enable on-time delivery to customers.
- Trained and oriented associates to maximize team performance.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted sales rates 10% by checking for and locating requested items in inventory system.
Assistant Department Manager
Nordstrom
Chicago, IL
04.2015 - 08.2018
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 9%.
- Trained employees in suggested selling and merchandising techniques to obtain sales quotas.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Education
Associate of Science - Kinesiology Specialization Athletic Training
Parkland College
Champaign, IL 08.2011 - 08.2013
Skills
Complaint resolution
undefinedTimeline
Customer Care Advocate
H&M
11.2019 - 11.2020
Retail Stock Supervisor
Champion Chicago
08.2018 - 11.2019
Assistant Department Manager
Nordstrom
04.2015 - 08.2018
Associate of Science - Kinesiology Specialization Athletic Training
Parkland College
08.2011 - 08.2013
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