Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Smith

Surprise,Az

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Customer service agent

Consumer Cellular
12.2021 - 04.2024
  • Fast-Paced environment/ High- Call Volume
  • Process payments
  • Number transfers
  • Activations
  • Account management
  • Handling 50-80 Inbound/ Outbound calls each day
  • Troubleshooting device and connectivity issues
  • Retention/ Cancellations
  • Microsoft Platform / Excel Learning/ Email management
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Crew member

Cold Stone Creamery
09.2020 - 12.2020
  • Take orders
  • Scoop ice cream
  • Make smoothies
  • Make waffle cones
  • Provide clean environment
  • Refill fruit canisters
  • Clean back room
  • Wash dishes

Usher

Gila River Arena
11.2016 - 04.2020
  • Welcome guest to venue
  • Scan guests tickets coming in
  • Wristband guests
  • Aisle watching
  • Ticket scanning
  • Hospitality

Usher

Ak Chin Pavilion
08.2016 - 04.2020
  • Welcome guest to venue
  • Usher guests to seats
  • Handle customer complaints
  • Provide exciting atmosphere for guest
  • Ticket scanning
  • Hospitality

Usher

State Farm Stadium
08.2017 - 08.2018
  • Welcome guest to venue
  • Ticket scanning
  • Hand out lap passes to children under 2 years of age

Education

Estrella Mountain Community College
Avondale, Az
08.2021

Diploma -

Dysart High School
El Mirage, Az
05.2016

Skills

  • Problem Solving
  • Computer skills
  • Organizational skills
  • Adaptable
  • Attentive
  • Cooperative team player
  • Team building
  • Empathetic
  • Patient
  • Data Entry
  • Call center
  • Customer Service

Timeline

Customer service agent

Consumer Cellular
12.2021 - 04.2024

Crew member

Cold Stone Creamery
09.2020 - 12.2020

Usher

State Farm Stadium
08.2017 - 08.2018

Usher

Gila River Arena
11.2016 - 04.2020

Usher

Ak Chin Pavilion
08.2016 - 04.2020

Estrella Mountain Community College

Diploma -

Dysart High School

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Victoria Smith