Victoria Smith
Olathe,KS
Summary
Motivated procurement professional with diverse experience in customer service, supply chain management, and familiarity in the healthcare setting. Skilled in problem-solving, communication, and organization with volunteer hours at the VA Hospital. Recognized for strong team collaboration, adaptability to changing needs, and effective communication. Eager to leverage technical expertise and empathetic approach within the healthcare space. Currently completing prerequisites for medical school application with plans to matriculate into medical school Summer/Fall 2026.
Overview
25
25
years of professional experience
Work History
Buyer
Sonaca North America
08.2022 - Current
- Member of the Lenexa facility’s management team.
- Collaborate with management team members to better understand needs including, but not limited to purchasing requirements and logistics, as well as assist with business decisions for the Lenexa site.
- Build long-term supplier relationships with vendors to establish quality and competitive pricing.
- Reduce procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Coordinate with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Improve inventory management by conducting regular audits, analyzing usage patterns, and implementing demand forecasts.
Procurement Specialist
City Of Olathe
02.2018 - 09.2021
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Prepared reports highlighting projects and recommended awards of contracts to suppliers for City Council review and approval.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Enhanced the accuracy of demand forecasting through data analysis, enabling better decision-making in the purchasing process.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Collaborated with cross-functional teams to develop project-specific procurement plans, aligning strategies with overall business objectives.
- Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
Bartender, Waitress, and Hostess
Mid-Level Restaurants, Corporate Chains, and Cafes
01.2000 - 01.2016
- Handled simultaneously high customer volumes, team, and business needs while avoiding unnecessary delays or errors.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
Dillard's - Sales Assoc., AT&T - DSL Tech Support
01.2006 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Applied Mathematics
University of Arkansas At Little Rock
Little Rock, AR12.2016
Associate of Science - Mechanical Engineering Technology
University of Arkansas At Little Rock
Little Rock, AR12.2016
Fulfilling Medical School Pre-Requisites -
Johnson County Community College
Overland Park, KS07.2026
Skills
- Written and verbal communication
- Cultural sensitivity
- Multi-tasking strength
- Emotional support
- Management
- Collaboration
Accomplishments
UALR - Excellence award 2015
City of Olathe - Selected for Leadership Training (2019)
City of Olathe - Award 2022
Hobbies and Interests
- Exploring various forms of art, such as painting, quilting, and crafting, to nurture creativity and personal growth.
- Enjoy participating in hiking and gym workouts for overall physical and mental well-being.
Languages
Persian
Limited Working
Timeline
Buyer
Sonaca North America
08.2022 - Current
Procurement Specialist
City Of Olathe
02.2018 - 09.2021
Customer Service Representative
Dillard's - Sales Assoc., AT&T - DSL Tech Support
01.2006 - 01.2011
Bartender, Waitress, and Hostess
Mid-Level Restaurants, Corporate Chains, and Cafes
01.2000 - 01.2016
Associate of Science - Mechanical Engineering Technology
University of Arkansas At Little Rock
Fulfilling Medical School Pre-Requisites -
Johnson County Community College
Bachelor of Science - Applied Mathematics
University of Arkansas At Little Rock
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