Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Victoria Spannaus

Victoria Spannaus

Winston-Salem,NC

Summary

Driven Area Sales Manager with 10+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.

Overview

27
27
years of professional experience

Work History

Area Sales Manager

PNC Bank, NA
Winston-Salem, NC
08.2017 - Current
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Established strong relationships with Bank ECO and Real Estate partners to increase sales in designated territory.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Developed 2 new managers from within successfully transitioning Sales Team Leader to Area Sales Manager role.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Branch Manager

Wells Fargo Home Mortgage
Winston-Salem, NC
01.2012 - 08.2017
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Identified and capitalized on community business opportunities with effective networking.

Mortgage Loan Originator

Wells Fargo Home Mortgage
Pinehurst, NC
07.1995 - 01.2012
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Explained very technical financial information to applicants in easy to understand language.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Implemented sales strategies that established relationships with realtors and CPAs.
  • Ranked in top 10% Year Over Year for production from 1998-2012.

Education

Michigan State University
East Lansing, MI

Skills

  • Problem Solving
  • Relationship Building
  • Time Management
  • Operating Procedures and Policies
  • Customer Service
  • Customer Complaint Resolution
  • Team Recruiting and Onboarding
  • Employee Retention
  • Change Management
  • Presentations and Public Speaking

Timeline

Area Sales Manager

PNC Bank, NA
08.2017 - Current

Branch Manager

Wells Fargo Home Mortgage
01.2012 - 08.2017

Mortgage Loan Originator

Wells Fargo Home Mortgage
07.1995 - 01.2012

Michigan State University

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Victoria Spannaus