Sarah Russell
Sparks,NV
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
13
13
years of professional experience
Work History
Area Sales Manager
Redfin
Reno, NV
07.2018 - Current
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Monitored sales team performance and provided effective training to help each reach targets.
- Conducted field rides with sales personnel to provide in-the-field coaching and training.
- Led, coached and developed employees to achieve sales goals.
- Identified prospects to foster growth for new business partnerships to build pipelines.
- Analyzed sales statistics to formulate policy and drive KPI benchmarks.
- Hired and motivated high-performing sales team achieving over $3M in new sales per year.
- Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Gained market share in new sales performance through aggressive team training.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Real Estate Agent
Berkshire Hathaway
Reno, NV
01.2015 - 07.2018
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Planned and coordinated open house events to move properties.
- Called or emailed lapsed clients to inquire about continuing needs.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
Kitchen Manger -Owner
One World Kitchen
Sparks, NV
01.2012 - 07.2018
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
Senior Catering Sales Manager - Owner
Perfect Pear Catering
Sparks, NV
10.2009 - 07.2018
- Proposed and sold customized, innovative set-ups, menus and functions for diverse groups in coordination with head of catering and chef on pricing specialty menus.
- Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
- Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.
- Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
- Established details of sold catering events with clients and followed up personally, resulting in satisfied clients.
- Participated actively in community and civic activities to maintain visibility and to create booking opportunities and exceeded budgeted booking goals and revenue in every special event area.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Determined price schedules and discount rates.
- Prepared budgets and approved budget expenditures.
Education
Real Estate Sales License - Real Estate
Northern Nevada Real Estate School
Reno, NV 01.2016
Associate of Arts - Business Administration
Truckee Meadows Community College
Reno, NV05.1998
Skills
- Consultative and Relationship Selling
- Territory and Account Management
- Market and Competitive Analysis
- Presentations and Proposals
- Networking Events
- Relationship Building
- Sales Quota Management
- Performance Evaluations
- Customer Service
- Verbal and Written Communication
- Decision Making
- Detail-Oriented
- Problem Solving
- Salesforce Software
- Staff Training and Development
- Sales Records Management
- Time Management
- Problem-Solving
- Customer Complaint Resolution
- Sales Training
Accomplishments
- Led team to achieve Highest Market Share Growth in 2022 & 2021 in Lake Tahoe/Reno Market, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Promoted from Real Estate Agent to Sales Manager , in less than 2 years.
- Exceeded sales goals by average 5% in 2022.
Timeline
Area Sales Manager
Redfin
07.2018 - Current
Real Estate Agent
Berkshire Hathaway
01.2015 - 07.2018
Kitchen Manger -Owner
One World Kitchen
01.2012 - 07.2018
Senior Catering Sales Manager - Owner
Perfect Pear Catering
10.2009 - 07.2018
Real Estate Sales License - Real Estate
Northern Nevada Real Estate School
Associate of Arts - Business Administration
Truckee Meadows Community College