Victoria Stappenbeck
Lompoc,CA
Summary
Highly-skilled phlebotomist with [4] years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Portrait Studio/Manager of Operations
PCA Portrait Corp of America
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Treated associates with fairness and respect, providing recognition of accomplishments.
Certified & licensed Phelbotomist 1
Quest Diagnostics
01.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Organized daily work based on collection priority.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
Retail Pricing Coordinator/Cashier
99cents
12.2014 - Current
- Checked products for quality and accurate pricing.
- Constructed product displays and hung new signage.
Certified Phlebotomy Technician
Pacific Diagnostic Laboratories
05.2022 - 09.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
Education
CPT - Phlebotomy
Clinical Training Institute
Santa Maria, CA09.2021
High School Diploma -
Chowchilla Union High School
Chowchilla, CA06.1986
Skills
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Sales Leadership
- Positive and Upbeat
- Scheduling and Coordinating
- Teamwork and Collaboration
- Verbal and Written Communication
- Employee Development
- Team Building
- Deadline Compliance
- Operational Procedures
Certification
- Certified Phlebotomy Technician (CPT)
- [Externship (Phlebotomy Technician)], Lompoc Valley Medical Center - [2021]
Timeline
Certified & licensed Phelbotomist 1
Quest Diagnostics
01.2024 - Current
Certified Phlebotomy Technician
Pacific Diagnostic Laboratories
05.2022 - 09.2023
Retail Pricing Coordinator/Cashier
99cents
12.2014 - Current
CPT - Phlebotomy
Clinical Training Institute
High School Diploma -
Chowchilla Union High School
Portrait Studio/Manager of Operations
PCA Portrait Corp of America