Victoria St. Onge
Warren,RI
Summary
Accomplished professional with a proven track record at Santander Bank, enhancing operational efficiency and customer satisfaction through exceptional cash management and problem-solving skills. Demonstrated strong work ethic and regulatory compliance, significantly contributing to team goals and maintaining transaction accuracy. Excelled in delivering fantastic customer service, ensuring a positive impact on employer and customer alike.
Overview
10
10
years of professional experience
Work History
Sr. Specialist, Customer Service Supervisor
Santander Bank US
Remote
06.2025 - Current
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with cross-functional teams to streamline processes, resulting in enhanced customer experience and satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Teller
Santander Bank US
Barrington, RI
11.2022 - 05.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
Front End Supervisor
Seabra Foods
Bristol, RI
10.2020 - 12.2022
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in five checkout stations to verify adequate cash supply.
- Fostered a positive work environment and provided ongoing support to team members.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Pharmacy Technician
CVS Pharmacy
Barrington, RI
08.2016 - 03.2020
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Education
High School Diploma -
Mount Hope High School
Bristol, RI01-2016
Skills
- Cash management expertise
- Strong work ethic
- Transaction accuracy management
- Regulatory adherence and compliance
- Skilled In Microsoft Office applications
- Detail-oriented analysis
- Problem-solving skills
- Excellent time management skills
- Exceptional customer service
Timeline
Sr. Specialist, Customer Service Supervisor
Santander Bank US
06.2025 - Current
Teller
Santander Bank US
11.2022 - 05.2025
Front End Supervisor
Seabra Foods
10.2020 - 12.2022
Pharmacy Technician
CVS Pharmacy
08.2016 - 03.2020
High School Diploma -
Mount Hope High School