Summary
Overview
Work History
Education
Skills
Additional information
Timeline
Generic

VICTORIA SULLIVAN

Tewksbury,MA

Summary

Dedicated and compassionate Registered Nurse (RN) with a progressive career history in direct patient care, triage, and care coordination in a fast-paced environment. Demonstrated ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Known for consistently developing strong relationships with patients and families through empathetic communication, a respectful attitude, and excellent customer service.

Overview

32
32
years of professional experience

Work History

Nurse Case Manager

Winchester Hospital
10.2018 - Current
  • Collaborates with multidisciplinary healthcare team regarding the patient's plan of care to promote the best possible outcome and patient/family experience
  • Streamlines communication between healthcare entities and community providers significantly improving care coordination and patient outcomes across various medical
  • Navigates sensitive end-of-life care discussions, assisting families with health care proxies, DNR and MOLST forms providing compassionate support during critical decisions
  • Provides on call coverage on a rotating schedule
  • Develops and implements on boarding strategies for new employees, fostering a supportive environment and enhancing team cohesion.

Telehealth Nurse Care Coordinator

Lahey Health at Home
01.2017 - 01.2018
  • Managed a caseload of 70+ patients
  • Interpreted data from home technologies and recognized the need for medication, treatment adjustments or emergent care and coordinating the care to meet these needs with interdisciplinary team
  • Educated patients and caregivers regarding disease process and signs and symptoms to report
  • Participated in reviewing and revising policies and procedures related to the telehealth program
  • Trained staff as indicated in use of telehealth equipment and software
  • Supervised telehealth technicians, provided appropriate daily assignments, managed telehealth equipment

Registered Nurse - Complex Care Case Manager

Winchester Home Care
01.2015 - 01.2017
  • Provided care management services for medically complex/high risk for readmission patients in their homes
  • Collaborated with multi-disciplinary team to develop individualized patient centered care plans
  • Made recommendations to patients treatment/care plan
  • Evaluated response and adherence to care plans and provided education to patient and caregivers
  • Provided new employee training, performed as mentor
  • Provided education to home care staff
  • Participated in numerous quality improvement committees

Registered Nurse - Case Manager

Winchester Home Care
01.2006 - 01.2014
  • Managed a 20+ patient caseload of patients in their homes for extended care and medical recovery services
  • Streamlines communication between healthcare entities and community providers significantly improving care coordination and patient outcomes across various medical/community scenarios
  • Navigates sensitive end-of-life care discussions, assisting families with healthcare proxies and DNR forms, MOLST forms, providing compassionate support during critical decisions
  • Provides on call coverage on a rotating schedule
  • Provides support to colleagues and on boarding new employees
  • Implemented physician orders
  • Provided patient updates and recommendations for care
  • Educated patient families and provided ongoing training to maintain the patient's quality of life
  • Performed patient injections, IV therapy, wound analysis and care, venipunctures for physician ordered labs, disease education and management
  • Provided on-call emergency medical response on a rotating schedule
  • Provided new employee training and performed as mentor

Staff Nurse, Pediatrics Department

Pentucket Medical Associates
01.1994 - 01.2003

Licensed Practical Nurse

Tewksbury State Hospital
01.1993 - 01.1994
  • Assigned to an all-male 40-bed patient floor

Education

ASSOCIATES OF SCIENCE IN NURSING - undefined

Northern Essex Community College
Lawrence, MA
05.2000

LICENSED PRACTICAL NURSE DIPLOMA/LICENSE - undefined

Tewksbury Hospital School of Practical Nursing
Tewksbury, MA
01.1994

Skills

    • Epic
    • OASIS
    • Time management abilities
    • Clinical assessment
    • Chronic Disease Management
    • Medication Management
      • Discharge Planning
      • Community Resources
      • Multidisciplinary Collaboration
      • Wound Care/Wound Vac management
      • IV/PICC line management
      • Foley catheter management

Additional information

Winchester Hospital Golden Key Award

Winchester Hospital Peer Award

Magnet Presenter for Accreditation 2024

Volunteer for American Red Cross

Member of MA RESPONDS

Timeline

Nurse Case Manager

Winchester Hospital
10.2018 - Current

Telehealth Nurse Care Coordinator

Lahey Health at Home
01.2017 - 01.2018

Registered Nurse - Complex Care Case Manager

Winchester Home Care
01.2015 - 01.2017

Registered Nurse - Case Manager

Winchester Home Care
01.2006 - 01.2014

Staff Nurse, Pediatrics Department

Pentucket Medical Associates
01.1994 - 01.2003

Licensed Practical Nurse

Tewksbury State Hospital
01.1993 - 01.1994

ASSOCIATES OF SCIENCE IN NURSING - undefined

Northern Essex Community College

LICENSED PRACTICAL NURSE DIPLOMA/LICENSE - undefined

Tewksbury Hospital School of Practical Nursing

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VICTORIA SULLIVAN