Victoria Swanson
Brockport
Summary
Hardworking Medical Assistant (RMA) and Patient Care Technician with 7 years of experience. Experienced in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Has had experience working in Emergency Medicine, Intensive Care, Family Medicine, and Podiatry. Skilled in prioritizing patients' needs within high-stress environments. Experienced in EKG, Lab Work, Wound Repairs/ Cultures,and Obtaining Miscellaneous Lab Specimen. Specializing in Vascular Access and Phlebotomy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician, ICU
Rochester Regional Health System
07.2024 - Current
- Demonstrated adaptability while working alongside various medical teams including respiratory therapists, dietitians, case managers, and social workers to provide comprehensive patient care.
- Improved ICU efficiency by promptly responding to call lights and coordinating patient needs with medical staff.
- Facilitated seamless shift transitions by accurately reporting patient status and progress to incoming healthcare professionals.
- Utilized strong problem-solving skills to address unforeseen challenges or complications that arose during daily tasks efficiently under pressure.
- Aided in the stabilization of critical patients with emergency interventions such as CPR or AED usage under supervision of RNs or physicians.
- Supported patients during recovery periods with proper positioning techniques, wound care, and hygiene assistance.
- Upheld high-quality care standards consistently by adhering to institutional policies and procedures, as well as state and federal regulations.
- Participated in interdisciplinary team meetings to discuss patient progress, address concerns, and collaboratively develop individualized care plans with various healthcare professionals.
- Ensured patient safety through close observation, fall prevention measures, and adherence to infection control protocols.
- Maintained a clean and organized work area by performing routine equipment checks, restocking supplies, and sanitizing surfaces as needed.
- Participated in ongoing professional development opportunities such as workshops or training sessions to remain current on industry standards related to Patient Care Technician roles in an ICU setting.
- Delivered timely patient care during critical situations, ensuring that medical interventions were executed promptly and effectively under the guidance of supervising RNs or physicians.
- Streamlined workflow processes by assisting with admissions, discharges, and transfers of patients within the ICU unit.
- Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic health records for accurate documentation.
- Exemplified professionalism when interacting with patients'' families regarding updates on medical conditions while respecting privacy boundaries set forth by HIPAA regulations.
- Enhanced patient comfort by providing compassionate care, addressing concerns, and maintaining open communication.
- Advanced patient outcomes by accurately recording data for quality improvement initiatives in the ICU department.
- Contributed to a positive ICU environment by collaborating effectively with interdisciplinary team members on patient care plans.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for patients by providing personal assistance and ambulation.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
Medical Assistant RMA
Foundation Health Partners
09.2022 - Current
- Documented vital signs and health history for patients in clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in Office Procedures such as Vasectomies, Sutures, and Biopsies.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Currently Working Remotely as Medical Assistant completing Prior Authorizations for Patients Medications.
ER Technician
Samaritan Medical Center
05.2021 - 08.2022
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Facilitated transfer of patients throughout medical facility and between departments.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Liaised between nurses, physicians, patients, and visitors.
- Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
- Decontaminated and sanitized all equipment, instruments and supplies.
Travel ER Technician
Critical Access Vital Connections LLC
02.2021 - 05.2022
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Facilitated transfer of patients throughout medical facility and between departments.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Used Meditech to maintain records of patient care, condition and progress and reported and discussed observations with Nurse.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
Emergency Room Technician, Emergency Department
Rome Memorial Hospital
01.2018 - 06.2021
- Maximizing patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitoring, tracking and conveying important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answering call lights and supporting patient comfort and safety by adjusting bed rails and equipment.
- Supporting patient admissions, discharges and transfers to promote team efficiency.
- Helping patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Gathering dietary information, assisting with feeding and monitoring intake to help patients achieve nutritional objectives and support wellness goals.
- Offering immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Interacting effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Obtaining biological specimens for ordered tests and preparing for laboratory transport.
- Evaluating patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Responding to patient emergencies with immediate care and notifying clinicians to provide comprehensive assistance.
- Assisting patients with activities of daily living under guidance of a Registered Nurse.
- Organizing and replenishing unit supplies to maintain team readiness for expected demands.
- Obtaining patient vital signs and reporting results to staff nurse or physician, noting changes from prior measurements.
- Organizing and maintaining general supply storage areas.
- Collecting and transporting Blood,Wound Cultures and Urine specimens to prepare for lab testing.
- Participating in quality and process improvement programs to increase efficiency and communication within the department.
Education
Bachelor of Science - Pre Nursing Certificate
University of Alaska Fairbanks
Fairbanks, AKAssociate of Science - PRE-NURSING
Mohawk Valley Community College
Utica, NYAssociate of Science - Equine Studies
SUNY College Of Agriculture & Technology At Morrisville
Morrisville, NYHigh School Diploma -
Camden Senior High School
Camden NY08.2016
Associate of Science - Nursing
Genesee Community College
Batavia NY08-2025
Skills
- Medical laboratory procedures
- Patient services
- Emergency Room Care
- Infection Control Standards
- Patient Care
- HIPAA Compliance
- Qualified in patient transport
- Professional bedside manner
- Adaptable
- Verbal and written communication
- Microsoft Office
- Good listening skills
- Organization and Time management
- Clerical
- Detail-oriented
- Teamwork
- Excellent work ethic
- EMRs (TEAS, PICOM, Paragon,Meditech, NextGen, EPIC)
- Continuing Education Commitment
- Cultural Competency Awareness
Certification
- Certified- BLS
- CPI Nonviolent Crisis Intervention Training Completed
- RMA - Registered Medical Assistant
- Mental Health First Aid
References
Kelly West RN, BSN
Rome Memorial Hospital ER/ICU Director
Phone: (315)271-1574
Email: kwest@romehealth.org
Tabitha Korzeniewski RN
Tanana Valley Clinic Family Medicine
Phone: (757) 293-8923
Email: Tabitha.Korzeniewski@foundationhealth.org
Kendra Harding RN
Tanana Valley Clinic Family Medicine- RN Coordinator
Phone: (907) 545-2650
Email: Kendra.Harding@foundationhealth.org
Timeline
Patient Care Technician, ICU
Rochester Regional Health System
07.2024 - Current
Medical Assistant RMA
Foundation Health Partners
09.2022 - Current
ER Technician
Samaritan Medical Center
05.2021 - 08.2022
Travel ER Technician
Critical Access Vital Connections LLC
02.2021 - 05.2022
Emergency Room Technician, Emergency Department
Rome Memorial Hospital
01.2018 - 06.2021
- Certified- BLS
- CPI Nonviolent Crisis Intervention Training Completed
- RMA - Registered Medical Assistant
- Mental Health First Aid
Bachelor of Science - Pre Nursing Certificate
University of Alaska Fairbanks
Associate of Science - PRE-NURSING
Mohawk Valley Community College
Associate of Science - Equine Studies
SUNY College Of Agriculture & Technology At Morrisville
High School Diploma -
Camden Senior High School
Associate of Science - Nursing
Genesee Community College
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