Hannah Budney

• Implemented process improvements that enhanced operational efficiency in service delivery.
• Trained new employees on organizational policies and healthcare protocols.
• Coordinated staff schedules to optimize patient care and resource allocation.
• Developed training materials to educate staff on updated healthcare practices and systems.
• Managed daily operations to ensure compliance with healthcare regulations and standards.
• Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
• Collaborated with multidisciplinary teams to streamline patient flow and enhance care coordination.

• Responsible for overseeing all aspects of the prior authorization process: including planning, execution, appeals, and follow-up, that have a direct impact on patient scheduling, treatment, and quality of life.
• Utilized prior insurer decisions and knowledge of ICD and CPT/HCPCS codes, insurance policies, appropriate medical terminology, and necessary documentation to support claim approval, prepare the request accordingly, and anticipate the insurer's potential inquiries.
• Reviewed insurance policies to determine coverage eligibility and requirements.
• Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
• Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.

• Utilized knowledge of organizational processes to effectively facilitate the flow of sensitive patient information, and communicate it between our care team and outside practices to respond to patient needs.
• Reviewed existing resources and reference manuals to identify inefficiencies and revamped three onboarding systems to shorten the learning curve of new hires.
• Trained and supervised over 10 new hires in various areas of expertise (Allergy, Rheumatology, Nephrology, & Front-End Processes for Pediatric Specialties)

Key Achievements

- The team member given sole responsibility for Adult Genetics administration, including scheduling, patient correspondence, referral coordination, physician liaison and clinical communication for over 800+ patients.

- Awarded an ICARE integrity recognition for adaptability and effective communication to meet the increasing patient volume, resulting in a 15% patient retention increase

• Assisted customers with product selection and service inquiries to enhance satisfaction.
• Educated clients on loyalty programs and promotions to increase engagement.
• Processed transactions efficiently using point-of-sale systems to ensure accuracy.
• Resolved customer complaints promptly, maintaining high service standards.