Victoria Taveras
Ben Gamla Charter School
Miami,FL
14
years of professional experience
Bilingual professional with experience in education, leadership, training, customer service, and operations. Proven ability to mentor teams, build strong relationships, communicate effectively with diverse stakeholders, and manage multiple priorities in fast-paced environments. Recognized for coaching and developing others, solving problems proactively, and delivering high-quality results through collaboration and accountability.
Work History
Teacher – Team Lead- Teacher Mentor
4 Years 10 Months- Engage with parents, staff, and administration to address individual student needs and foster growth.
- Provide mentorship to new educators, focusing on best practices in classroom management and innovative teaching strategies.
- Facilitate regular team meetings to encourage open communication and address potential challenges proactively.
Server- Server Trainer
6 Years 4 Months- Mentored staff to improve performance and ensure adherence to company policies and procedures.
- Managed resolution of customer complaints to enhance overall dining experience and service quality.
- Executed order placement, billing management, and complimentary item coordination through POS system to streamline service operations.
Internship Student
9 Months- Collaborated with the Dominican Republic’s Permanent Mission on educational priorities related to cultural inclusion and access.
- Assisted in the development of presentations and reports aimed at improving educational equity across OAS member states.
- Collaborated with team members to prepare reports for member states.
Administrative Assistant
1 Year 10 Months- Coordinated internal communications, fostering collaboration across departments to enhance workflow efficiency.
- Implemented office supply inventory systems, optimizing ordering processes to reduce costs and waste.
- Ensured accurate financial recordkeeping by managing expense reports, invoices, budgets, and payroll documentation.
Education
Bachelor of Science - English, Communication, and Technology
Skills
Relationship building
Exceptional customer service
Attention to detail
Fast learner
Strong work ethic
Conflict resolution
Coaching and mentoring
Problem-solving
Critical thinker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher – Team Lead- Teacher Mentor
Ben Gamla Charter School
08.2021 - CurrentRead More
Internship Student
Organization of American States
01.2020 - 10.2020Read More
Server- Server Trainer
BJ's Restaurant & Brewhouse
08.2014 - 12.2020Read More
Administrative Assistant
Nearshore Call Center Services
08.2012 - 06.2014Read More
University of Maryland – Baltimore County
Bachelor of Science from English, Communication, and Technology
Read More