Victoria Thorpe

-Processed billing information to ensure accurate account updates.

-Improved invoice processing by verifying data accuracy.

-Coordinated with clients for resolving billing descrepancies.

-Enhanced billing operations with streamlined data entry process.

-Maintained confidentiality to protect sensitive client information.

-Handled multiple billing inquiries to support customer satisfaction.

-Utilize Epic

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.

• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Performed thorough medical history assessments as part of the pre-examination process for new patients.
• Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
• Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
• Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.