Summary
Overview
Work History
Education
Languages
Timeline
Generic

Victoria Tomasello

Tonawanda,NY

Summary

Experienced healthcare and manufacturing professional with a strong background in nursing, customer support, and production operations. Proven ability to manage teams, guide support specialists, and ensure high-quality patient care. In the manufacturing sector, experienced in large-volume liquid production, including formulation, finishing, sealing, packing, and palletizing a variety of container sizes. Adept at problem-solving, process improvement, and cross-functional collaboration in fast-paced environments. Strong communication skills with a commitment to excellence in both patient care and operational efficiency.

Overview

29
29
years of professional experience

Work History

MFG Tech II

Thermo Fisher Scientific
05.2021 - Current
  • 1 year of experience in formulation for large-volume liquid products.
  • 3+ years in finishing, including sealing, packing, and palletizing finished products.
  • Handled various container sizes: 1-30 liter bags, 50-200 liter drums, and plastic containers up to 1000 liters.
  • Completed manual bottling processes for specialized products.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Technical Support - Team Lead

Sykes
01.2014 - 03.2020
  • Provided triage assistance to adult and pediatric patients using Johnson & Johnson/Animas insulin pumps and products.
  • Assisted patients experiencing hyperglycemia and hypoglycemia, troubleshooting insulin pump issues.
  • Determined if devices were defective and issued replacement pumps for U.S. and Canadian patients.
  • Took control of emergency calls, escalating to 911 when necessary for unresponsive patients.
  • Managed and guided a team of support specialists, ensuring efficient issue resolution and high-quality patient care.

LPN

Covenant Village
01.2010 - 08.2012
  • Provided quality care to geriatric patients with various diseases and disabilities.
  • Educated and counseled patients and their families on care management.
  • Performed assessments, documentation, and vital signs monitoring.
  • Administered medications, IV therapy, and performed blood draws.
  • Communicated effectively with RNs, physicians, and interdisciplinary teams.
  • Assisted with scheduling and unit coverage, willing to take on-call shifts to support patient care.

LPN

Kaleida Health - Women and Childrens Hospital
12.1995 - 08.2006
  • Provided comprehensive care to neonatal and pediatric patients.
  • Performed assessments, documentation, and vital signs monitoring.
  • Administered medications, IV therapy, and immunizations, while providing specialized care including blood draws, GT care, ostomy maintenance, trach care, and wound management. Conducted post-operative care, neurological assessments, EBV monitoring, and central venous line (CVL) and Mediport maintenance to ensure optimal patient outcomes.
  • Worked across multiple specialized units, including ER, Pediatric Float Pool, Med/Surg (V9), Infant Floor (V7), NICU, and Labor & Delivery.

Education

Nursing

Millard Fillmore
Buffalo, NY

Nursing

Erie Community College
Buffalo, NY

Bryant And Stratton College
Buffalo, NY

Languages

Sign Language
Limited Working

Timeline

MFG Tech II

Thermo Fisher Scientific
05.2021 - Current

Technical Support - Team Lead

Sykes
01.2014 - 03.2020

LPN

Covenant Village
01.2010 - 08.2012

LPN

Kaleida Health - Women and Childrens Hospital
12.1995 - 08.2006

Nursing

Millard Fillmore

Nursing

Erie Community College

Bryant And Stratton College

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Victoria Tomasello