Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Torres

Baytown

Summary

A versatile, high-energy professional who supports and enhances organizational initiatives by achieving results through communication, negotiation, and persuasion. I have extensive experience in customer relations and problem-solving and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Site Security Officer

ExxonMobil Chemical
01.2025 - Current
  • Facilitated smooth traffic flow on-site by enforcing parking rules and managing vehicle entry points during peak hours.
  • Maintained accurate records of all security-related incidents, ensuring accountability and providing valuable data for future improvements.
  • Assisted in the development of contingency plans for various emergency scenarios, ensuring preparedness and resilience in times of crisis.
  • Contributed to a positive work environment by regularly recognizing outstanding performance among fellow security officers.

Front End Associate

James Avery Jewelry
06.2024 - 01.2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Server

Cracker Barrel
08.2023 - 06.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Ensured customer satisfaction by promptly addressing concerns and resolving issues.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Printed dining checks with total due, collected payment, and completed transactions.
  • Managed a section of 8 tables efficiently during peak hours.

Front End Coordinator

Marshals
09.2022 - 08.2023
  • Led a team of customer service associates, ensuring high levels of customer satisfaction and efficient service.
  • Managed daily operations of the customer service department, including scheduling, performance evaluations, and conflict resolution.
  • Responsible for counting and reconciling cash drawers at the end of each shift to ensure accuracy and accountability.
  • Handled escalated customer complaints with professionalism and empathy, achieving satisfactory resolutions and retaining customer loyalty.
  • Trained new Front End Associates on customer service best practices and company policies.

Education

High School Diploma -

Robert E. Lee High School
05.2024

No Degree - Nursing

Lee College
Baytown, TX

Skills

  • Customer relations
  • Problem Solving
  • Leadership
  • Team Collaboration
  • Attention to Detail
  • Organizational
  • Adaptability
  • CPR & BLS Certification

Certification


  • First Aid/CPR Certified

Timeline

Site Security Officer

ExxonMobil Chemical
01.2025 - Current

Front End Associate

James Avery Jewelry
06.2024 - 01.2025

Server

Cracker Barrel
08.2023 - 06.2024

Front End Coordinator

Marshals
09.2022 - 08.2023

High School Diploma -

Robert E. Lee High School

No Degree - Nursing

Lee College

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