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On-SiteRemoteHybridLocation: Camp Verde, AZ, US
Open to relocation: Yes
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VICTORIA UTESCH
Administrative and Retail Professional
Camp Verde,AZ
Work Preference
Summary
Qualified administrative and retail manager with a strong track record in leading teams of 200-300 associates and optimizing operational processes. Demonstrated success in turning around underperforming stores and achieving significant sales growth. Effective in training and developing leaders while managing complex projects and enhancing team performance.
Overview
13
13
years of professional experience
Work History
ASSISTANT STORE LEADER
Fry’s Food & Drug
North Phoenix and Flagstaff
07.2023 - 10.2026
- Manage 200-300 department leaders and associates
- Controlled payroll and OT to align with composite score, ensuring fiscal responsibility
- Ensure daily operations are consistent and productive for a building that makes $1.2+ million/week
- Handle in-house HR issues, including corrective action, terminations, onboarding, union resolutions, and hiring
- Roll out all new TC-52 initiatives from GO
- Train and develop department leaders on implementation for TC-52 transitions
- Review all orders in CAO, and ensure best practices are followed to procure optimal instocks in all relative departments
- Oversee AI introduction of Everseen to make sure the project platform is being utilized to its potential in live rollout
- Assist in managing organization, workload, and delegation for all departments during remodels and re-grand openings for several stores
- Maintained vendor relationships and directed receiving/merchandising processes to optimize inventory flow
- Audited 709, IDRs, and 75+ books to manage overdeliveries and minimize shrink
- Managed cash flow to ensure financial accountability. in excess of several thousands of dollars
- handle all cashflow from the smartsafe to the bookkeeping office
- audit and track overages/shortages and investigate all cash losses
SUPPLEMENTAL INSTRUCTOR ENGLISH AND LITERATURE
Miracosta College
08.2017 - 06.2023
- Created activities and lesson plans for supplemental small group instruction in English 100, enhancing student engagement and understanding
- Hosted weekly drop-in hours for specialized one-on-one guidance, providing tailored support to improve student writing skills
- Contribute and create class discussion and offer feedback for student writing
- Guided students in crafting transfer essays and personal statements
- Assisted students in comprehending course material and completing assignments, facilitating comprehensive feedback on diverse subjects including research essays in English and other disciplines
- Instruction focused on essay drafting for higher-order concerns such as: brainstorming, thesis statement writing, Organizational issues, and minor grammatical correction
- Work closely with a mentoring Professor to enhance the in-class experience for students
- Utilized online platforms to host Q&A sessions and create online lessons/group discussions and feedback
- Met with faculty members to discuss course content and progress .
- Assist students with reviewing course material and improving comprehension.
- Arranged tutoring appointments to improve student performance, facilitate learning, and help students earn higher grades.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tested and evaluated students on materials presented in workshops and classes.
ADMINISTRATIVE EXECUTIVE & PROJECT MANAGER
Technology Cable Constructors
04.2014 - 11.2022
- Oversee a fleet of 30 separate and specialty crews (150+ individuals)
- Coordinated multiple projects simultaneously, streamlining processes for improved workflow
- Dispatch multiple crews to multiple worksites
- Managed A/R and A/P processes using QuickBooks
- Prepare KPIs and other financial documents
- Developed technical SOPs, policies, and procedures to standardize business operations
- Procurement specialist for outsourced construction equipment
- Issue all COIs for general liability, workers comp, and fleet vehicles
- Maintain employee files, On-Boarding, issue correctives, handle all HR issues
- Handle city and residential complaints or utility issues
- Submitted bids and proposals for various projects.
- Conducted remote operations to ensure project continuity and communication.
Education
BACHELOR’S ENGLISH - LITERATURE & WRITING
CSUSM
San Marcos, CA01-2017
ASSOCIATE’S BUSINESS ADMINISTRATION -
Miracosta College
Oceanside, CA01-2015
Skills
- Project management
- Team leadership
- Employee training
- Inventory management
- Budget management
- Process improvement
- Store operations
- Sales analysis
- Data analysis
- Customer service
Accomplishments
- Earned the title of "Shrink Champion," where I oversaw all departments' and sub-departments' shrink numbers. I was hand-picked by executives to control orders, cost relief, and attended numerous specialized trainings per department.
- Several new store openings, remodels, and relocations to note from an empty building to fully merchandised and all POS software installed in 5 days. All of which were successful on G.O. day.
- Brought a struggling store back to comp my first year operating. That particular rue21 had not seen a positive comp in 6 years.
- Trained, developed, and cultivated several of my associates to positions of leadership under my tenure in every building I have operated.
Timeline
ASSISTANT STORE LEADER
Fry’s Food & Drug
07.2023 - 10.2026
SUPPLEMENTAL INSTRUCTOR ENGLISH AND LITERATURE
Miracosta College
08.2017 - 06.2023
ADMINISTRATIVE EXECUTIVE & PROJECT MANAGER
Technology Cable Constructors
04.2014 - 11.2022
BACHELOR’S ENGLISH - LITERATURE & WRITING
CSUSM
ASSOCIATE’S BUSINESS ADMINISTRATION -
Miracosta College