Victoria Valentino
Lowell,MA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
PCA
Sonya Valentino
08.2023 - Current
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Improved patient comfort by providing compassionate and attentive care.
Stock Associate
Dollar Tree
10.2022 - 07.2023
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked designated items on shelves, end caps and displays.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Greeted customers and directed to requested products.
- Managed inventory storage in clean and organized fashion.
Shift Leader
Dollar General Store
09.2019 - 06.2021
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Customer Service Representative
GF Distributors
02.2018 - 11.2018
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Seasonal Stock Associate
Burlington Coat Factory Department Store
10.2016 - 02.2017
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked designated items on shelves, end caps and displays.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted customers and directed to requested products.
Education
Associate of Science - Health Administration
Middlesex Community College
Lowell, MA04-2025
GED -
Lowell Adult Education
Lowell, MA04-2013
Skills
- Compassionate Care
- Retail and wholesale sales
- Customer Service
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Payment Processing
- Paperwork Processing
- Workplace Safety
- Customer Relationships
Timeline
PCA
Sonya Valentino
08.2023 - Current
Stock Associate
Dollar Tree
10.2022 - 07.2023
Shift Leader
Dollar General Store
09.2019 - 06.2021
Customer Service Representative
GF Distributors
02.2018 - 11.2018
Seasonal Stock Associate
Burlington Coat Factory Department Store
10.2016 - 02.2017
Associate of Science - Health Administration
Middlesex Community College
GED -
Lowell Adult Education
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