Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Vargas

San Diego,CA

Summary

Dedicated professional with a strong work ethic and a commitment to supporting others. I have the ability to create positive interactions in both individual and team environments. I have strong communication skills that allow me to facilitate collaboration and engagement. I bring a positive attitude to work everyday, in order to maintain team morale.

Overview

5
5
years of professional experience

Work History

Case Manager/Customer Service Coordinator

San Diego Regional Center
San Diego, CA
08.2022 - Current

Provide overall service coordination to assigned clients of different cultural backgrounds.

● Participate in the assessment of the needs of persons with developmental disabilities.

● Facilitate the development, implementation and coordination of an Individual Family Service Plan (IFSP).

● Assist in locating and securing services and supports.

Communicate regularly with vendors and therapists to obtain appropriate services and supports.

Evaluate and monitor the quality and effectiveness of services by periodic progress reports and home visits.

  • Collaborated with team members to facilitate their training.

Enrollment and Billing Customer Service

United Concordia
Camp Hill, PA
04.2021 - 07.2022
  • Updated and maintained enrollments and accounts with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained billing information.
  • Identified needs of customers promptly and efficiently.
  • Communicated with dental offices on a daily basis to discuss billing and payment issues.
  • Assisted active-duty members and their families in accessing dental benefits and referrals.
  • Assisted active-duty members in navigating and understanding their benefits.

Case Manager/Service Coordinator

San Diego Regional Center
San Diego, CA
11.2019 - 02.2021
  • Provide overall service coordination to assigned clients of different cultural backgrounds
  • Participate in the assessment of the needs of persons with developmental disabilities
  • Facilitate the development, implementation and coordination of an Individual Family Service Plan (IFSP)
  • Assist in locating and securing services and supports
  • Communicate regularly with vendors/therapists to obtain appropriate services/supports
  • Evaluate and monitor the quality and effectiveness of services by periodic progress reports and home visits

Education

Bachelor of Arts - Criminology And Justice Studies

California State University San Marcos
San Marcos
05-2013

Skills

  • Effective communication
  • Team collaboration
  • Bilingual (Spanish)
  • Organization and multitasking
  • Adaptability

Timeline

Case Manager/Customer Service Coordinator

San Diego Regional Center
08.2022 - Current

Enrollment and Billing Customer Service

United Concordia
04.2021 - 07.2022

Case Manager/Service Coordinator

San Diego Regional Center
11.2019 - 02.2021

Bachelor of Arts - Criminology And Justice Studies

California State University San Marcos
Victoria Vargas