Victoria Venegas
Fort Worth,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Food Service Worker
Costco
Fort Worth
10.2020 - Current
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted with inventory management and restocking supplies as needed.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Vendor
Premium Retail Services Inc
Fort Worth
01.2018 - 09.2020
- Listened to customer needs to identify and recommend best products and services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Tracked contract renewals, expirations, amendments, and terminations.
- Lifted boxes using safety techniques when loading and unloading trucks.
- Reset store displays for special events and seasonal merchandise changes.
- Managed day-to-day communications with multiple vendors simultaneously.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Front End Supervisor
Sams Club Warehouse
Fort Worth, Texas
04.2013 - 01.2018
- Resolved customer complaints in a professional manner.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Trained new employees in customer service techniques and store policies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Processed returns and exchanges according to company policies.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mentored newly hired staff in upselling techniques to improve sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Multitasking
- Team oriented
- Fast-paced environment
- Customer service
- Conflict resolution
- Upselling
- Exceptional customer service
- Cash handling
- Store opening and closing
Timeline
Food Service Worker
Costco
10.2020 - Current
Vendor
Premium Retail Services Inc
01.2018 - 09.2020
Front End Supervisor
Sams Club Warehouse
04.2013 - 01.2018
Some College (No Degree) -
Tarrant County College