Victoria Vesoloski
Edison,NJ
Summary
Dedicate customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Office Assistant with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Office Assistant
Highland Park Community Center
10.2018 - 09.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collaborated with various departments to complete assigned tasks.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Served lunches to seniors in a pleasant,safe, and sanitary environment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated and scheduled meetings and appointments.
Office Manager
Dr. Meenakshi Kukreja
01.2016 - 01.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Prepared all patients for their appointment with the doctor.
- Medical Coding
Account Manager
WorkflowOne
01.1992 - 10.2012
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
High School Diploma -
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Time Management
- Detailed Meeting Minutes
- Event Planning
- Medical Terminology
- Excel Spreadsheets
- Insurance Eligibility Verifications
- Valid Driver's License
- Medical Records Management
- Office Supply Management
- Project Management
- Customer Relationship Management
- Prioritizing Work
- Dedicated Team Player
Accomplishments
National Honor Society
Certification
- Management Principals, for WorkFlow One. 20 years experience.
- Medical Coding two years experience.
Timeline
Office Assistant
Highland Park Community Center
10.2018 - 09.2023
Office Manager
Dr. Meenakshi Kukreja
01.2016 - 01.2018
Account Manager
WorkflowOne
01.1992 - 10.2012
High School Diploma -
Kingsborough Community College of The City University of New York
- Management Principals, for WorkFlow One. 20 years experience.
- Medical Coding two years experience.
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