Victoria Vida Ortiz
Columbia,MO
Summary
Results-oriented waitress with a track record of providing high-quality service and ensuring an excellent dining experience. Efficiently manages orders, delivers food, and handles customer inquiries under pressure. Skilled in strong communication, customer service excellence, and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Goods
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Waitress
Broadway Hotel
07.2024 - Current
- Provide high-quality service to guests, ensuring an excellent dining experience
- Manage orders, deliver food, and handle customer inquiries efficiently
- Work effectively under pressure during peak hours
Hostess & Waitress
Southside Pizza and Pub
09.2021 - 08.2024
- Greeted and seated guests, managed reservations, and coordinated dining room flow
- Delivered prompt and friendly service, resulting in positive customer feedback
- Trained new staff members and ensured team alignment with restaurant standards
Lifeguard
Wilson's Beach Club
05.2021 - 08.2021
- Monitored swimming areas to ensure the safety of all patrons
- Administered first aid and responded to emergencies as needed
- Maintained a safe and clean environment by enforcing rules and performing routine checks
Education
Bachelor of Science - Biology
University of Missouri (Mizzou)
Columbia, MO12.2026
Associate of Arts -
Moberly Area Community College
Columbia, MO05.2024
High School Diploma -
Rock Bridge High School
Columbia, MO05.2024
Skills
- Strong communication and interpersonal skills
- Customer service excellence
- Time management and multitasking
- Team collaboration
- Basic first aid and CPR certified
Certification
- Lifeguard Certification, 2021
- Food Handlers license, 2024
Affiliations
Sigma Lambda Gamma National Sorority, Inc. | Member | 2024 – Present
- Engage in leadership development, community service, and cultural awareness initiatives within a nationally recognized multicultural sorority.
- Foster sisterhood, academic excellence, and professional growth through active participation in organizational events and mentorship programs.
- Contribute to philanthropy efforts and community outreach, demonstrating a commitment to service and social responsibility.
Timeline
Sales Associate
Home Goods
02.2025 - Current
Waitress
Broadway Hotel
07.2024 - Current
Hostess & Waitress
Southside Pizza and Pub
09.2021 - 08.2024
Lifeguard
Wilson's Beach Club
05.2021 - 08.2021
Bachelor of Science - Biology
University of Missouri (Mizzou)
Associate of Arts -
Moberly Area Community College
High School Diploma -
Rock Bridge High School
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