Victoria Villalpando
Sacramento,CA - California
Summary
Highly-motivated graduate with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills, problem solving, and conflict resolution. Willingness to take on any task and am able to quickly adapt to circumstances. Motivated to be a team player and communicate effectively.
Overview
11
11
years of professional experience
Work History
Mental Health Case Manager
Telecare ARISE
Sacramento, CA
12.2023 - Current
- Provided assessments, diagnoses, and treatment plans for clients with mental health issues to developed individualized treatment plans that addressed the needs of each client.
- Collaborated with other professionals to coordinate care for clients with complex needs and acted as client advocate to coordinate required services.
- Attended court hearings as necessary to provide testimony regarding cases involving mentally ill individuals.
- Assisted clients in navigating various systems such as housing, employment, education.
- Participated in case reviews and team meetings to discuss best practices for providing quality care.
- Created detailed reports documenting interactions with clients and progress towards goals.
- Responded promptly to emergency calls from distressed individuals seeking assistance and provided crisis intervention services.
Brand Ambassador
Forever 21
Sacramento, CA
08.2022 - 12.2023
- Promoted positive company image through superior customer service experiences.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
AVID Tutor
Sacramento County Office of Education
Sacramento, CA
02.2022 - 05.2023
- Employed AVID-based strategies to boost academic performance of junior and high school students in various subjects.
- Reviewed, evaluated and marked assignments and examinations.
- Supported struggling students by using individualized approaches to target specific deficiencies.
- Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
- Communicated with teachers to provide students with comprehensive support.
Police Cadet
Dixon Police Department
Dixon, CA
08.2018 - 01.2022
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
- Directed traffic during large events or accidents.
- Operated computer to access law enforcement records, type reports and send messages.
- Patrolled grounds and buildings on foot and by bicycle and patrol car to monitor activity and deter crime.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
Waitress
Bud's Pub & Grill
Dixon, CA
07.2017 - 07.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Resolved customer concerns with friendly and knowledgeable service and escalated more advanced issues to management for resolution.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens to maintain quality service relationships.
Color Guard Instructor
Dixon Music Booster
Dixon, CA
07.2019 - 05.2021
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses for students of all levels.
- Juggled multiple projects and tasks to ensure high quality and timely delivery such as managing competition preparations and teaching several choreographies for individuals and group performances.
Soccer Referee
Dixon Soccer Club
Dixon, CA
08.2013 - 09.2017
- Maintained neat, professional appearance while inspecting sporting equipment and players with safety regulations
- Instilled discipline and principles of good sportsmanship in all players as well as resolving disputed between them, coaches, and spectators.
- Accurately, reacted to high-pressure, complex game situations quickly and effectively based on knowledge of soccer rules and regulations.
- Assisted new referees with training and learning specific game rules and regulations.
Education
Bachelor of Arts - Psychology
California State University - Sacramento
Sacramento, CA05.2023
Associate of Science - Administration of Justice
American River College
Sacramento, CA05.2021
Associate of Arts - Psychology
American River College
Sacramento, CA05.2021
High School Diploma -
Dixon High School
Dixon, CA06.2019
Skills
- Leadership
- Communication
- Multitasking
- Prioritization and time management
- Friendly, positive attitude
- Decision-making skills
- Adaptable nature
- Punctual
- Teamplayer
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Mental Health Case Manager
Telecare ARISE
12.2023 - Current
Brand Ambassador
Forever 21
08.2022 - 12.2023
AVID Tutor
Sacramento County Office of Education
02.2022 - 05.2023
Color Guard Instructor
Dixon Music Booster
07.2019 - 05.2021
Police Cadet
Dixon Police Department
08.2018 - 01.2022
Waitress
Bud's Pub & Grill
07.2017 - 07.2021
Soccer Referee
Dixon Soccer Club
08.2013 - 09.2017
Bachelor of Arts - Psychology
California State University - Sacramento
Associate of Science - Administration of Justice
American River College
Associate of Arts - Psychology
American River College
High School Diploma -
Dixon High School
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