Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Victoria Villarreal

Everett

Summary

Accomplished leader with a proven record of enhancing team performance and customer satisfaction at McDonald's. Demonstrated exceptional customer service skills by consistently addressing and resolving complaints with professionalism and empathy. Played a key role in training staff to deliver high-quality service, resulting in improved customer experiences. Proficient in cash handling and fostering team collaboration, leading to significant gains in operational efficiency.

Overview

3
3
years of professional experience

Work History

Shift Manager

Mc Donalds
06.2021 - 04.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Promoted a positive work environment by encouraging open communication and providing constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

AAS-T - Paralegal

Edmonds Community College
12.2026

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Handling Customer Complaints

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Manager

Mc Donalds
06.2021 - 04.2024

AAS-T - Paralegal

Edmonds Community College

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Victoria Villarreal