Victoria Villarreal
Laredo,TX
Summary
Dynamic Customer Service Representative with a proven track record at Princess Boutique and Crafts, excelling in conflict resolution and customer satisfaction. Leveraged critical thinking to streamline order processing, enhancing efficiency and loyalty. Recognized for developing strong client relationships and delivering tailored product solutions, resulting in increased repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Princess Boutique and Crafts
03.2020 - 05.2025
- Managed customer inquiries, providing timely and effective resolutions to enhance satisfaction.
- Streamlined order processing, reducing turnaround time through efficient handling of customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
No Degree -
United High School
2811 United Ave05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Client relations
- Product knowledge
- Order processing
- Product sales
- Product and service solutions
- Coordination
- Store maintenance
- Research
- Reading comprehension
- Spreadsheets
- Conflict mediation
- Retail store support
- Stock management
- Shipping and logistics
Accomplishments
Made order processing easier by introducing an efficient way to gather orders and ship them.
Provided excellent customer service and maintained a friendly positive environment.
Informed of sales, discounts, promotions, etc.
Certification
Microsoft Office Certified
Autodesk Certified
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Avid Reader
- Video Gaming
- Interior Design
- Volunteering at local animal shelters and rescue organizations
- Reading
- Fashion and Style
- Swimming
- Watching Movies and TV Shows
- Music
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy helping others and giving back to the community
- Strategy Games
- I like trying new recipes and food trends
- Running
- Creative Writing
- Fashion
Timeline
Customer Service Representative
Princess Boutique and Crafts
03.2020 - 05.2025
No Degree -
United High School
First-Generation Recognition Award
The first member in my family to seek a college degree higher than an associates and have outstanding academic achievement.