Victoria Visser

Work History

Food Server

Scorpion Bay Marina

09.2024 - Current

Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Enhanced customer satisfaction by providing efficient and friendly food service.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Restocked supplies during downtime to continue meeting customer demand for products and services.
Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Practiced good time management to deliver customers' prepared orders quickly and accurately.
Explained menu items and suggested appropriate options for food allergy concerns.
Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Contributed positively to team morale through effective communication and cooperation with coworkers.
Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
Provided exceptional service to large parties, coordinating with the team for smooth operations.
Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Increased sales by upselling appetizers, desserts, and specialty beverages.

Head Food Runner

Scorpion Bay Marina

02.2023 - Current

Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
Trained 6 new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
Assisted waitstaff with tableside service by refilling water glasses and removing empty plates as needed, enhancing overall guest satisfaction.
Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
Played a crucial role in the success of daily operations by consistently performing tasks with precision, professionalism, and a commitment to providing an exceptional dining experience for every guest.
Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
Proactively identified opportunities for improving workflows and collaborated with colleagues to implement changes leading to increased efficiency in the food running process.
Engaged in suggestive selling and other sales techniques.
Addressed customer complaints and inquiries to verify satisfaction.
Established rapport with customers by providing friendly and attentive service.
Answered customer questions about food and beverage items and assisted with menu selections.
Assisted with bussing tables and cleaning up spills.
Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.

Host

Scorpion Bay Marina

Mar2022 - Feb2023

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Trained 5 new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Opened and closed seating sections according to volume of guests.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Seated patrons based on guest preferences and seating availability.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Promoted business loyalty by fostering positive customer relationships.

Food Runner

Mecca Bar and Grill

08.2018 - 03.2022

Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Greeted customers and provided outstanding customer service.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Assisted with bussing tables and cleaning up spills.
Managed food presentation before delivery, ensuring all dishes met quality standards.
Increased customer satisfaction with quick and courteous food delivery.
Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.

Summary

Overview

Work History

Food Server

Head Food Runner

Host

Food Runner

Education

No Degree - Elementary Education

Skills

Certification

Timeline

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