Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Waite

Hampton,NY

Summary

Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

10
10
years of professional experience

Work History

Assistant Manager of Youth Activities

Disney Cruise Line
01.2023 - Current
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules for 70 counselors
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Youth Activities Counselor

Disney Cruise Line
11.2017 - 01.2023
  • Interacted with and supervised children ages 6 months - 17 years by providing a safe and entertaining environment.
  • Planned and executed activities daily
  • Liaison between Guests and Managers
  • Mentor for fellow Crew Members in various departments
  • Guest Service Recovery
  • Disney Trainer

Activities Supervisor

Wyndham Bonnet Creek Resort
08.2016 - 11.2017
  • Responsible for overseeing activities function of the resort
  • Lead, guided and motivated 30 activities associates
  • Provided coaching to staff members when needed
  • In charge of department inventory, as well as health and safety audits
  • Created department schedules and maintained associate attendance
  • Responsible for planning major holiday activities and executing them
  • Created and published advertising material to support resort activities

Activities Associate

Wyndham Bonnet Creek Resort
08.2015 - 08.2016
  • Responsible for creating, planning and executing guest activity programs for the resort
  • Monitored, supervised and assisted guests while in the activity center
  • Managed a cash bank, following proper cashiering procedures as per internal audit

Disney College Program

Walt Disney World Resort
09.2014 - 07.2015
  • Maintained guest relations in a professional and courteous manner
  • Assisted and met the needs of more than 20,000+ guests daily

Summer Recreation Director

Town Of Granville
06.2014 - 08.2014
  • In charge of 100 kids ages 5-14
  • Organized daily activities and crafts
  • Hired and managed 6 counselors

Youth Before and After School Programming Intern

Northwest YMCA
01.2014 - 04.2014
  • Created winter break activity calendar
  • Created and ran craft projects
  • Ran organized activities for kids grades K-8 before and after school

Education

Bachelor of Science - Recreation And Leisure, Concentration in Tourism

The College At Brockport, State University of NY
Brockport, NY
05.2014

Skills

Certified Ski Instructor

  • Willard Mountain Ski Resort in Greenwich, NY

Lifetime Girl Scout

  • Earned my Gold Award; highest achievement in the Girl Scout Association

People to People Student Ambassadors

  • Traveled to Europe in the Summer of 2006

Phi Sigma Sigma Sorority

  • Vice president
  • Involved in volunteer work with the Nation Kidney Foundation

Disney

  • Trainer
  • Disney Leadership Programs

Timeline

Assistant Manager of Youth Activities

Disney Cruise Line
01.2023 - Current

Youth Activities Counselor

Disney Cruise Line
11.2017 - 01.2023

Activities Supervisor

Wyndham Bonnet Creek Resort
08.2016 - 11.2017

Activities Associate

Wyndham Bonnet Creek Resort
08.2015 - 08.2016

Disney College Program

Walt Disney World Resort
09.2014 - 07.2015

Summer Recreation Director

Town Of Granville
06.2014 - 08.2014

Youth Before and After School Programming Intern

Northwest YMCA
01.2014 - 04.2014

Bachelor of Science - Recreation And Leisure, Concentration in Tourism

The College At Brockport, State University of NY

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Victoria Waite