Victoria Wall
Summary
Dynamic and adaptable professional with a proven track record of enhancing customer satisfaction and streamlining operations at Trailboss Steakhouse. Leveraged strong multitasking and problem-solving skills to maintain high service standards. Excelled in team collaboration, significantly boosting efficiency and workplace harmony. Demonstrated a growth mindset, contributing to a noticeable increase in customer referrals and loyalty.
Proactive and caring worker with 2 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Diligent worker organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.
Overview
4
4
years of professional experience
Work History
Waitress
Trailboss Steakhouse
03.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Tutor
Northwestern State University of Louisiana
09.2022 - 05.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Motivated students with accurate feedback and positive reinforcement.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Produce Stocker
Super 1 Foods
07.2021 - 01.2022
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Enhanced customer loyalty by addressing concerns promptly and professionally, offering solutions that met their needs while adhering to company guidelines.
- Upheld company policies regarding food safety, sanitation, and cleanliness within the produce department.
- Boosted sales through attractive displays showcasing fresh fruits and vegetables.
- Demonstrated adaptability by responding to shifting priorities during peak hours or unexpected events such as supply shortages.
- Supported team members in completing tasks, fostering a collaborative work environment.
- Ensured freshness and quality by rotating products and removing expired items.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
Cashier
Walmart
11.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Bachelor of Science - Psychology
Northwestern State University of Louisiana
Natchitoches, LA05.2024
High School Diploma -
Grant High School
Dry Prong, LA05.2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Hospitality service expertise
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Patience and Empathy
- Problem-solving skills
- Creative Thinking and Growth Mindset
- Collaboration and Teamwork
- Adaptable and Flexible
Timeline
Waitress
Trailboss Steakhouse
03.2024 - Current
Tutor
Northwestern State University of Louisiana
09.2022 - 05.2024
Produce Stocker
Super 1 Foods
07.2021 - 01.2022
Cashier
Walmart
11.2020 - 05.2021
Bachelor of Science - Psychology
Northwestern State University of Louisiana
High School Diploma -
Grant High School
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