Jonathan A Villalpando Santillan
Fort Worth,TX
Summary
Skilled host, motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt, and attentive service tailored to customers' needs.
Overview
1
1
year of professional experience
Work History
Host
Trailboss Burgers
Fort Worth, TX
09.2024 - Current
- Managed reservations via phone and in person to optimize guest experience.
- Greeted guests upon arrival and presented menus for dining options.
- Inspected dining areas for damages or defects to ensure safety standards.
- Escorted guests to tables, assisting servers to enhance seating efficiency.
- Served as point-of-contact for resolving guest complaints and special requests.
- Provided accurate wait times and monitored waiting list for smooth operations.
- Maintained cleanliness of lobby area by wiping down tables and chairs.
- Anticipated customer needs, delivering excellent service throughout dining experience.
Education
Associate of Arts - Biology
Tarrant County College
Fort Worth, TX05-2025
High School Diploma -
Marine Creek Collegiate High School
Fort Worth, TX05-2025
Skills
- Customer service
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Multitasking
- Task prioritization
Languages
Spanish
Professional
Affiliations
- Coordinated a cross-functional team of five in a semester-long biology project, managing timelines, delegating tasks, and delivering a final presentation that received top marks.
- Motivated and directed a 24-member varsity soccer team, implementing strategic plays that resulted in an undefeated season until regional finals and fostering a collaborative team environment.
- Volunteer at Our Lady Guadalupe Church, and other organizations.
Accomplishments
- Mayor's Achievement Award of 2025
- ACADEMIC EXCELLENCE CERTIFICATE OF ACHIEVEMENTS
- 2024 & 2025 Varsity Soccer District Champion
Timeline
Host
Trailboss Burgers
09.2024 - Current
Associate of Arts - Biology
Tarrant County College
High School Diploma -
Marine Creek Collegiate High School
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