Victoria Wall
Swea City,IA
Summary
Compassionate caregiver with experience at Home Instead Senior Care, adept at enhancing clients' quality of life through respectful support and effective problem-solving. has experiences in elderly care and time management ,had experience with dementia clients
I have made relationships while ensuring safety and comfort, consistently having satisfaction with my clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver
Homeinsteadseniorcareonline
East Dubuque, IL
02.2025 - 08.2025
- Assisted clients with daily living activities,safety in home environment.
- Provided companionship and emotional support
- Administered medications as prescribed, maintaining accurate records for compliance..
- Monitored changes in clients' health conditions, promptly reporting concerns to healthcare professionals..
- Cleaned house, meal prepped, managed laundry
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
Customer Service Representative
AutoZone
Dubuque, IA
02.2022 - 02.2025
- Handled routine transactions, maintaining a high level of attention to detail and accuracy.
- Engaged with customers in a friendly manner, fostering positive relationships through active listening skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
East Dubuque High School
East Dubuque, IL11-2025
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Certification
- getting my CNA in november
Timeline
Caregiver
Homeinsteadseniorcareonline
02.2025 - 08.2025
Customer Service Representative
AutoZone
02.2022 - 02.2025
High School Diploma -
East Dubuque High School